PALCO Survey

1. On a scale of 1 to 5 where 1 represents “Extremely Satisfied” and 5 represents “Extremely Dissatisfied,” please rate the following:

	Extremely Satisfied	Satisfied	Neither Satifsfied or Dissatisfied	Dissatisfied	Extremely Dissatisfied
Level of overall satisfaction with PALCO FCU	*On a scale of 1 to 5 where 1 represents “Extremely Satisfied” and 5 represents “Extremely Dissatisfied,” please rate the following: Level of overall satisfaction with PALCO FCU Extremely Satisfied	Level of overall satisfaction with PALCO FCU Satisfied	Level of overall satisfaction with PALCO FCU Neither Satifsfied or Dissatisfied	Level of overall satisfaction with PALCO FCU Dissatisfied	Level of overall satisfaction with PALCO FCU Extremely Dissatisfied
Availability and efficiency of staff	Availability and efficiency of staff Extremely Satisfied	Availability and efficiency of staff Satisfied	Availability and efficiency of staff Neither Satifsfied or Dissatisfied	Availability and efficiency of staff Dissatisfied	Availability and efficiency of staff Extremely Dissatisfied
Professional and knowledgeable staff	Professional and knowledgeable staff Extremely Satisfied	Professional and knowledgeable staff Satisfied	Professional and knowledgeable staff Neither Satifsfied or Dissatisfied	Professional and knowledgeable staff Dissatisfied	Professional and knowledgeable staff Extremely Dissatisfied
Savings & Checking Account Products and Services Offered	Savings & Checking Account Products and Services Offered Extremely Satisfied	Savings & Checking Account Products and Services Offered Satisfied	Savings & Checking Account Products and Services Offered Neither Satifsfied or Dissatisfied	Savings & Checking Account Products and Services Offered Dissatisfied	Savings & Checking Account Products and Services Offered Extremely Dissatisfied
Loan Products and services offered	Loan Products and services offered Extremely Satisfied	Loan Products and services offered Satisfied	Loan Products and services offered Neither Satifsfied or Dissatisfied	Loan Products and services offered Dissatisfied	Loan Products and services offered Extremely Dissatisfied
Loan Rates	Loan Rates Extremely Satisfied	Loan Rates Satisfied	Loan Rates Neither Satifsfied or Dissatisfied	Loan Rates Dissatisfied	Loan Rates Extremely Dissatisfied
Quick and Easy Loan Process	Quick and Easy Loan Process Extremely Satisfied	Quick and Easy Loan Process Satisfied	Quick and Easy Loan Process Neither Satifsfied or Dissatisfied	Quick and Easy Loan Process Dissatisfied	Quick and Easy Loan Process Extremely Dissatisfied
Location of office	Location of office Extremely Satisfied	Location of office Satisfied	Location of office Neither Satifsfied or Dissatisfied	Location of office Dissatisfied	Location of office Extremely Dissatisfied
Business hours	Business hours Extremely Satisfied	Business hours Satisfied	Business hours Neither Satifsfied or Dissatisfied	Business hours Dissatisfied	Business hours Extremely Dissatisfied
Website	Website Extremely Satisfied	Website Satisfied	Website Neither Satifsfied or Dissatisfied	Website Dissatisfied	Website Extremely Dissatisfied
Surcharge Free ATM availability	Surcharge Free ATM availability Extremely Satisfied	Surcharge Free ATM availability Satisfied	Surcharge Free ATM availability Neither Satifsfied or Dissatisfied	Surcharge Free ATM availability Dissatisfied	Surcharge Free ATM availability Extremely Dissatisfied

2. Please select whether you currently use these services at PALCO or another financial institution.

	PALCO	Another Institution	Do Not Use
Checking account	*Please select whether you currently use these services at PALCO or another financial institution. Checking account PALCO	Checking account Another Institution	Checking account Do Not Use
Debit/ATM card	Debit/ATM card PALCO	Debit/ATM card Another Institution	Debit/ATM card Do Not Use
Direct Deposit	Direct Deposit PALCO	Direct Deposit Another Institution	Direct Deposit Do Not Use
Home Banking	Home Banking PALCO	Home Banking Another Institution	Home Banking Do Not Use
Auto Loan	Auto Loan PALCO	Auto Loan Another Institution	Auto Loan Do Not Use
Credit Card	Credit Card PALCO	Credit Card Another Institution	Credit Card Do Not Use
Home Equity Loan	Home Equity Loan PALCO	Home Equity Loan Another Institution	Home Equity Loan Do Not Use
Personal Loan	Personal Loan PALCO	Personal Loan Another Institution	Personal Loan Do Not Use
Bill Pay	Bill Pay PALCO	Bill Pay Another Institution	Bill Pay Do Not Use

3. For the products listed above, why did you make the decision?

	Convenience	Long-standing Relationship	Better Rates	Better Service	Other
Checking account	*For the products listed above, why did you make the decision? Checking account Convenience	Checking account Long-standing Relationship	Checking account Better Rates	Checking account Better Service	Checking account Other
Debit/ATM card	Debit/ATM card Convenience	Debit/ATM card Long-standing Relationship	Debit/ATM card Better Rates	Debit/ATM card Better Service	Debit/ATM card Other
Direct Deposit	Direct Deposit Convenience	Direct Deposit Long-standing Relationship	Direct Deposit Better Rates	Direct Deposit Better Service	Direct Deposit Other
Home Banking	Home Banking Convenience	Home Banking Long-standing Relationship	Home Banking Better Rates	Home Banking Better Service	Home Banking Other
Auto Loan	Auto Loan Convenience	Auto Loan Long-standing Relationship	Auto Loan Better Rates	Auto Loan Better Service	Auto Loan Other
Credit Card	Credit Card Convenience	Credit Card Long-standing Relationship	Credit Card Better Rates	Credit Card Better Service	Credit Card Other
Home Equity Loan	Home Equity Loan Convenience	Home Equity Loan Long-standing Relationship	Home Equity Loan Better Rates	Home Equity Loan Better Service	Home Equity Loan Other
Personal Loan	Personal Loan Convenience	Personal Loan Long-standing Relationship	Personal Loan Better Rates	Personal Loan Better Service	Personal Loan Other
Bill Pay	Bill Pay Convenience	Bill Pay Long-standing Relationship	Bill Pay Better Rates	Bill Pay Better Service	Bill Pay Other

Other (please specify)

4. Please select yes or no for the following questions.

	Yes	No
Do you consider PALCO to be your primary financial institution?	*Please select yes or no for the following questions. Do you consider PALCO to be your primary financial institution? Yes	Do you consider PALCO to be your primary financial institution? No
Do your immediate family members belong to PALCO?	Do your immediate family members belong to PALCO? Yes	Do your immediate family members belong to PALCO? No
Does the credit union offer the products and services you need?	Does the credit union offer the products and services you need? Yes	Does the credit union offer the products and services you need? No
Would you use a mobile app if it were available?	Would you use a mobile app if it were available? Yes	Would you use a mobile app if it were available? No
Would you use a mobile deposit if it were available?	Would you use a mobile deposit if it were available? Yes	Would you use a mobile deposit if it were available? No

5. Please tell us a little bit about yourself.

Please tell us a little bit about yourself. Age:
Gender:
How long have you been a member?

6. Enter to Win $300!

Enter to Win $300! Full Name
Phone Number

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