First National Bank of Oxford Customer Satisfaction Survey
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1
. Which of the First National Bank of Oxford locations did you most recently visit for your banking needs?
Which of the First National Bank of Oxford locations did you most recently visit for your banking needs?
Main Office (Courthouse Square)
North Lamar Blvd.
Medical Center (South Lamar Blvd.)
University (West Jackson Ave.)
Tupelo (East Main St.)
Please tell us the banker's name who assisted you.
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2
. During your most recent visit to the bank, how satisfied were you with the way the banker met your needs?
During your most recent visit to the bank, how satisfied were you with the way the banker met your needs?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Please share with us any comments you have about your banking experience.
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3
. How likely are you to recommend First National Bank of Oxford to people you know?
How likely are you to recommend First National Bank of Oxford to people you know?
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
Please tell us why you feel this way.
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4
. How likely are you to continue to use First National Bank of Oxford to meet your financial needs?
How likely are you to continue to use First National Bank of Oxford to meet your financial needs?
Very Likely
Somewhat Likely
Neither Likely nor Unlikely
Somewhat Unlikely
Very Unlikely
Please tell us why you feel this way.
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5
. Please rate your overall satisfaction with First National Bank of Oxford.
Please rate your overall satisfaction with First National Bank of Oxford.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Please tell us why you feel this way.
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6
. How do you currently bank with us?
How do you currently bank with us?
For my personal needs
For my business needs
For both my personal and business needs
7
. Please check the three factors of most importance to you as you continue to bank with First National Bank of Oxford.
Please check the three factors of most importance to you as you continue to bank with First National Bank of Oxford.
Convenience of location
Latest technology
Bank staff
Friendly atmosphere
Competitive products and services
Reputation
Other
If Other (please explain)
8
. Please share with us your suggestions or comments on how we can improve our products or services to better meet your future needs.
Please share with us your suggestions or comments on how we can improve our products or services to better meet your future needs.
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9
. Where do you look for information regarding financial services? Check all that apply.
Where do you look for information regarding financial services? Check all that apply.
Newspapers/Magazines
Internet Search (websites)
Social media (Facebook, Twitter, blogs)
Telephone Book listings
Contact family members and/or friends
Other
If "Other" (please explain)
10
. Which range represents your birth year?
Which range represents your birth year?
1922 - 1945
1946 - 1964
1965 - 1980
1981 - 2000
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