CSU Customer Survey 2014 - 2015

Introduction

The Borough Council is committed to delivering public services which meet the highest standards possible. To help us plan and improve our services, please answer the satisfaction questions below.

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* 1. Which office are you visiting today?

Andover

Romsey

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* 2. What is your postcode?

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* 3. What was the purpose of your enquiry?

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* 4. How long did you wait?

Under 10 mins

10 - 20 mins

Over 20 mins

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* 5. What is your preferred method of contact?

Phone

On-Line

Visit

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* 6. Overall, how satisfied were you with...?

	Very satisfied	Satisfied	Neither / nor	Dissatisfied	Very dissatisfied
The knowledge of our staff	The knowledge of our staff Very satisfied	The knowledge of our staff Satisfied	The knowledge of our staff Neither / nor	The knowledge of our staff Dissatisfied	The knowledge of our staff Very dissatisfied
The helpfulness of our staff	The helpfulness of our staff Very satisfied	The helpfulness of our staff Satisfied	The helpfulness of our staff Neither / nor	The helpfulness of our staff Dissatisfied	The helpfulness of our staff Very dissatisfied
The service you received today	The service you received today Very satisfied	The service you received today Satisfied	The service you received today Neither / nor	The service you received today Dissatisfied	The service you received today Very dissatisfied

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* 7. Any comments or suggestions regarding the service you received today?

Please click on Next to answer 4 quick questions which will help us with our Corporate Aims