Internal Audit Customer Survey

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1. Indicate the extent to which the audit customer was involved in the planning process. This includes the auditor's consideration of the audit customer's concerns during planning and explanation of the audit process by the auditor.

2. Indicate the extent to which the audit addressed areas of high or considerable risk for the department/function/process audited.

3. Indicate the reasonableness of interaction required from department staff and management as the audit progressed. This includes the auditor's ability to keep time spent to a reasonable amount on-site at the customer's location and consideration of their time constraints and normal work activities.

4. The frequency with which the auditor communicated updates on the status of the audit was:

5. Findings and recommendations were communicated clearly, and the audit customer's response to each was acknowledged.

6. The audit process was conducted in a professional manner.

7. The audit report and recommendations will be useful to management responsible for the department/function/process audited.

8. The audit report process encouraged comments, input and response by the audit customer in a reasonable manner.

9. The audit staff demonstrated interest, enthusiasm and strong listening skills throughout the audit process.

10. The audit process added value to university operations.