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Marc Center - Consumer/Family Quality of Services Survey
1. QUALITY SURVEY
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1
. As a part of Marc Center's commitment to you to provide the best services possible, we would like you to tell us how you feel about the support you receive in the following program. Please check all the applicable programs.
As a part of Marc Center's commitment to you to provide the best services possible, we would like you to tell us how you feel about the support you receive in the following program. Please check all the applicable programs.
Home and Community Based Service
Community Day Services
Transportation
Community Living Services
Employment Related Services
Marc Behavioral Health Village Program
Marc Behavioral Health Employment Related Services
Marc Behavioral Health Community Housing
Marc Behavioral Health Outpatient Clinic
Marc Behavioral Health In-Home Support Services
Marc Behavioral Health Residental Services
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2
. How do you feel about the services you receive at Marc Center in these areas:
Extremely Satisfied
Very Satisfied
Satisfied
Not Satisfied
Extremely Unsatisfied
Does not Apply
Convenience of location
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How do you feel about the services you receive at Marc Center in these areas: Convenience of location Extremely Satisfied
Convenience of location Very Satisfied
Convenience of location Satisfied
Convenience of location Not Satisfied
Convenience of location Extremely Unsatisfied
Convenience of location Does not Apply
Cleanliness/safety of environment
Cleanliness/safety of environment Extremely Satisfied
Cleanliness/safety of environment Very Satisfied
Cleanliness/safety of environment Satisfied
Cleanliness/safety of environment Not Satisfied
Cleanliness/safety of environment Extremely Unsatisfied
Cleanliness/safety of environment Does not Apply
Transportation
Transportation Extremely Satisfied
Transportation Very Satisfied
Transportation Satisfied
Transportation Not Satisfied
Transportation Extremely Unsatisfied
Transportation Does not Apply
Community activities
Community activities Extremely Satisfied
Community activities Very Satisfied
Community activities Satisfied
Community activities Not Satisfied
Community activities Extremely Unsatisfied
Community activities Does not Apply
Offers choices and a variety of meaningful activities
Offers choices and a variety of meaningful activities Extremely Satisfied
Offers choices and a variety of meaningful activities Very Satisfied
Offers choices and a variety of meaningful activities Satisfied
Offers choices and a variety of meaningful activities Not Satisfied
Offers choices and a variety of meaningful activities Extremely Unsatisfied
Offers choices and a variety of meaningful activities Does not Apply
Comments:
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3
. Please rate our staff in the following areas:
Extremely Satisfied
Very Satisfied
Satisfied
Not Satisfied
Extremely Unsatisfied
Does not Apply
Responsiveness to concerns
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Please rate our staff in the following areas: Responsiveness to concerns Extremely Satisfied
Responsiveness to concerns Very Satisfied
Responsiveness to concerns Satisfied
Responsiveness to concerns Not Satisfied
Responsiveness to concerns Extremely Unsatisfied
Responsiveness to concerns Does not Apply
Friendliness, courteous and caring
Friendliness, courteous and caring Extremely Satisfied
Friendliness, courteous and caring Very Satisfied
Friendliness, courteous and caring Satisfied
Friendliness, courteous and caring Not Satisfied
Friendliness, courteous and caring Extremely Unsatisfied
Friendliness, courteous and caring Does not Apply
Communication
Communication Extremely Satisfied
Communication Very Satisfied
Communication Satisfied
Communication Not Satisfied
Communication Extremely Unsatisfied
Communication Does not Apply
Professional conduct
Professional conduct Extremely Satisfied
Professional conduct Very Satisfied
Professional conduct Satisfied
Professional conduct Not Satisfied
Professional conduct Extremely Unsatisfied
Professional conduct Does not Apply
Ability to provide resources and information
Ability to provide resources and information Extremely Satisfied
Ability to provide resources and information Very Satisfied
Ability to provide resources and information Satisfied
Ability to provide resources and information Not Satisfied
Ability to provide resources and information Extremely Unsatisfied
Ability to provide resources and information Does not Apply
Comments:
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4
. In the past year, how satisfied have you been with the services you receive at Marc Center?
In the past year, how satisfied have you been with the services you receive at Marc Center?
Extremely Satisfied
Very Satisfied
Satisfied
Not Satisfied
Extremely Unsatisfied
Does not Apply
Comments:
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5
. Do the services you receive meet your expectations?
Do the services you receive meet your expectations?
Always
Often
Sometimes
Rarely
Never
Comments:
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6
. Are services effective and helpful?
Are services effective and helpful?
Always
Often
Sometimes
Rarely
Never
Comments:
7
. Please write additional comments here. If you would like to be contacted, please include your name and contact information.
Please write additional comments here. If you would like to be contacted, please include your name and contact information.
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