Public Websites' Features - Users Perception of Usefulness

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1. Please indicate your gender:

Please indicate your gender:   Male Female

2. Please indicate your highest education level:

Please indicate your highest education level:   High school Certificate Diploma Degree Graduate (Master/PhD) Not applicable to me

Other (please specify)

3. Please indicate your ethnic:
(If you are not from Malaysia, please indicate your origin country)

Please indicate your ethnic: (If you are not from Malaysia, please indicate your origin country)   Malay Chinese Indian Bumiputera

Other (please specify)

4. Your age is:

Your age is:   Below 20 20 - 29 30 - 39 Above 40

5. How frequent do you surf the Internet?

How frequent do you surf the Internet?   Everyday Several times a week About once a week Several times a month About once a month Less than once a month Not sure (don't keep track)

6. In a typical day, how many hours do you spend surfing?

In a typical day, how many hours do you spend surfing?

7. What do you regularly use the web for? (Check all that apply)

What do you regularly use the web for? (Check all that apply)   News Work research Personal research Investments Shopping Auctions Email Chat Social networking (Facebook/Twitter etc.) Banking

Other (please specify)

8. How often do you visit the government website?

How often do you visit the government website?   Everyday Several times a week About once a week Several times a month About once a month Less than once a month Once a year Only if I have to do so (e.g when the government enforce online usage)

Other (please specify)

9. Please list down the government websites that you have visited. You may write the name of the ministry if you forgotten the links. You can list more than one.

Please list down the government websites that you have visited. You may write the name of the ministry if you forgotten the links. You can list more than one.

10. Please rate how useful/satisfied are you with the following features of the government websites in general.

	Very low	Somewhat low	Not sure	Somewhat high	Very high	N/A
Phone Contact Information	*Please rate how useful/satisfied are you with the following features of the government websites in general. Phone Contact Information Very low	Phone Contact Information Somewhat low	Phone Contact Information Not sure	Phone Contact Information Somewhat high	Phone Contact Information Very high	Phone Contact Information N/A
Fax Number	Fax Number Very low	Fax Number Somewhat low	Fax Number Not sure	Fax Number Somewhat high	Fax Number Very high	Fax Number N/A
Address Information	Address Information Very low	Address Information Somewhat low	Address Information Not sure	Address Information Somewhat high	Address Information Very high	Address Information N/A
Email	Email Very low	Email Somewhat low	Email Not sure	Email Somewhat high	Email Very high	Email N/A
Phrase of Laman Web Rasmi/Portal Rasmi	Phrase of Laman Web Rasmi/Portal Rasmi Very low	Phrase of Laman Web Rasmi/Portal Rasmi Somewhat low	Phrase of Laman Web Rasmi/Portal Rasmi Not sure	Phrase of Laman Web Rasmi/Portal Rasmi Somewhat high	Phrase of Laman Web Rasmi/Portal Rasmi Very high	Phrase of Laman Web Rasmi/Portal Rasmi N/A
Website Counter	Website Counter Very low	Website Counter Somewhat low	Website Counter Not sure	Website Counter Somewhat high	Website Counter Very high	Website Counter N/A
Display of Malaysia Crest	Display of Malaysia Crest Very low	Display of Malaysia Crest Somewhat low	Display of Malaysia Crest Not sure	Display of Malaysia Crest Somewhat high	Display of Malaysia Crest Very high	Display of Malaysia Crest N/A
Publications	Publications Very low	Publications Somewhat low	Publications Not sure	Publications Somewhat high	Publications Very high	Publications N/A
Electronic Archive	Electronic Archive Very low	Electronic Archive Somewhat low	Electronic Archive Not sure	Electronic Archive Somewhat high	Electronic Archive Very high	Electronic Archive N/A
Statistics of Online Services	Statistics of Online Services Very low	Statistics of Online Services Somewhat low	Statistics of Online Services Not sure	Statistics of Online Services Somewhat high	Statistics of Online Services Very high	Statistics of Online Services N/A
Broadcast	Broadcast Very low	Broadcast Somewhat low	Broadcast Not sure	Broadcast Somewhat high	Broadcast Very high	Broadcast N/A
Agency Policy	Agency Policy Very low	Agency Policy Somewhat low	Agency Policy Not sure	Agency Policy Somewhat high	Agency Policy Very high	Agency Policy N/A
Client's Charter	Client's Charter Very low	Client's Charter Somewhat low	Client's Charter Not sure	Client's Charter Somewhat high	Client's Charter Very high	Client's Charter N/A
Achievement of Client's Charter	Achievement of Client's Charter Very low	Achievement of Client's Charter Somewhat low	Achievement of Client's Charter Not sure	Achievement of Client's Charter Somewhat high	Achievement of Client's Charter Very high	Achievement of Client's Charter N/A
About Us section	About Us section Very low	About Us section Somewhat low	About Us section Not sure	About Us section Somewhat high	About Us section Very high	About Us section N/A
Mobile web	Mobile web Very low	Mobile web Somewhat low	Mobile web Not sure	Mobile web Somewhat high	Mobile web Very high	Mobile web N/A
Homepage Length	Homepage Length Very low	Homepage Length Somewhat low	Homepage Length Not sure	Homepage Length Somewhat high	Homepage Length Very high	Homepage Length N/A
No Advertisement	No Advertisement Very low	No Advertisement Somewhat low	No Advertisement Not sure	No Advertisement Somewhat high	No Advertisement Very high	No Advertisement N/A
Search Within Portals/Websites	Search Within Portals/Websites Very low	Search Within Portals/Websites Somewhat low	Search Within Portals/Websites Not sure	Search Within Portals/Websites Somewhat high	Search Within Portals/Websites Very high	Search Within Portals/Websites N/A
Feedback	Feedback Very low	Feedback Somewhat low	Feedback Not sure	Feedback Somewhat high	Feedback Very high	Feedback N/A
Auto-Notification	Auto-Notification Very low	Auto-Notification Somewhat low	Auto-Notification Not sure	Auto-Notification Somewhat high	Auto-Notification Very high	Auto-Notification N/A
Link to Other Sites	Link to Other Sites Very low	Link to Other Sites Somewhat low	Link to Other Sites Not sure	Link to Other Sites Somewhat high	Link to Other Sites Very high	Link to Other Sites N/A
Link to myGov	Link to myGov Very low	Link to myGov Somewhat low	Link to myGov Not sure	Link to myGov Somewhat high	Link to myGov Very high	Link to myGov N/A
Link to MSC Malaysia	Link to MSC Malaysia Very low	Link to MSC Malaysia Somewhat low	Link to MSC Malaysia Not sure	Link to MSC Malaysia Somewhat high	Link to MSC Malaysia Very high	Link to MSC Malaysia N/A
Support Link	Support Link Very low	Support Link Somewhat low	Support Link Not sure	Support Link Somewhat high	Support Link Very high	Support Link N/A
Sitemap	Sitemap Very low	Sitemap Somewhat low	Sitemap Not sure	Sitemap Somewhat high	Sitemap Very high	Sitemap N/A
Statement of Best Viewed	Statement of Best Viewed Very low	Statement of Best Viewed Somewhat low	Statement of Best Viewed Not sure	Statement of Best Viewed Somewhat high	Statement of Best Viewed Very high	Statement of Best Viewed N/A
No Broken Link	No Broken Link Very low	No Broken Link Somewhat low	No Broken Link Not sure	No Broken Link Somewhat high	No Broken Link Very high	No Broken Link N/A
Updated Website	Updated Website Very low	Updated Website Somewhat low	Updated Website Not sure	Updated Website Somewhat high	Updated Website Very high	Updated Website N/A
Website Personalization	Website Personalization Very low	Website Personalization Somewhat low	Website Personalization Not sure	Website Personalization Somewhat high	Website Personalization Very high	Website Personalization N/A
Multi Language	Multi Language Very low	Multi Language Somewhat low	Multi Language Not sure	Multi Language Somewhat high	Multi Language Very high	Multi Language N/A
W3C Disability Accessibility	W3C Disability Accessibility Very low	W3C Disability Accessibility Somewhat low	W3C Disability Accessibility Not sure	W3C Disability Accessibility Somewhat high	W3C Disability Accessibility Very high	W3C Disability Accessibility N/A
Video/Audio Clip	Video/Audio Clip Very low	Video/Audio Clip Somewhat low	Video/Audio Clip Not sure	Video/Audio Clip Somewhat high	Video/Audio Clip Very high	Video/Audio Clip N/A
Loading Time	Loading Time Very low	Loading Time Somewhat low	Loading Time Not sure	Loading Time Somewhat high	Loading Time Very high	Loading Time N/A
Login to Any System	Login to Any System Very low	Login to Any System Somewhat low	Login to Any System Not sure	Login to Any System Somewhat high	Login to Any System Very high	Login to Any System N/A
Privacy Policy	Privacy Policy Very low	Privacy Policy Somewhat low	Privacy Policy Not sure	Privacy Policy Somewhat high	Privacy Policy Very high	Privacy Policy N/A
Security Policy	Security Policy Very low	Security Policy Somewhat low	Security Policy Not sure	Security Policy Somewhat high	Security Policy Very high	Security Policy N/A
Disclose the Disclaimer Statement	Disclose the Disclaimer Statement Very low	Disclose the Disclaimer Statement Somewhat low	Disclose the Disclaimer Statement Not sure	Disclose the Disclaimer Statement Somewhat high	Disclose the Disclaimer Statement Very high	Disclose the Disclaimer Statement N/A
Notice of Copyright	Notice of Copyright Very low	Notice of Copyright Somewhat low	Notice of Copyright Not sure	Notice of Copyright Somewhat high	Notice of Copyright Very high	Notice of Copyright N/A
Feedback/Comment	Feedback/Comment Very low	Feedback/Comment Somewhat low	Feedback/Comment Not sure	Feedback/Comment Somewhat high	Feedback/Comment Very high	Feedback/Comment N/A
Feature Additional Technology/Web 2.0 Tools	Feature Additional Technology/Web 2.0 Tools Very low	Feature Additional Technology/Web 2.0 Tools Somewhat low	Feature Additional Technology/Web 2.0 Tools Not sure	Feature Additional Technology/Web 2.0 Tools Somewhat high	Feature Additional Technology/Web 2.0 Tools Very high	Feature Additional Technology/Web 2.0 Tools N/A
Frequently Asked Questions (FAQs)	Frequently Asked Questions (FAQs) Very low	Frequently Asked Questions (FAQs) Somewhat low	Frequently Asked Questions (FAQs) Not sure	Frequently Asked Questions (FAQs) Somewhat high	Frequently Asked Questions (FAQs) Very high	Frequently Asked Questions (FAQs) N/A
Feedback Response	Feedback Response Very low	Feedback Response Somewhat low	Feedback Response Not sure	Feedback Response Somewhat high	Feedback Response Very high	Feedback Response N/A
E-Services	E-Services Very low	E-Services Somewhat low	E-Services Not sure	E-Services Somewhat high	E-Services Very high	E-Services N/A