Customer Satisfaction Survey
1
. In your most recent experience, how did you come in contact with us?
In your most recent experience, how did you come in contact with us?
In person- skip to question #4
Telephone- skip to question #4
On-line application- skip to question #2
2
. If you applied for benfits on-line, how would you rate the convenience of the application process?
If you applied for benfits on-line, how would you rate the convenience of the application process?
Excellent
Very Good
Good
Fair
Poor
3
. If you applied for services on-line, did we respond in 5 days?
If you applied for services on-line, did we respond in 5 days?
Yes
No
4
. Employee(s) took time and listened to my needs
Employee(s) took time and listened to my needs
Excellent
Very Good
Good
Fair
Poor
Does not apply
5
. Employee(s) was friendly and eager to help me.
Employee(s) was friendly and eager to help me.
Excellent
Very Good
Good
Fair
Poor
Dos not apply
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