Repairs Satisfaction Feedback Survey

This survey is for you to tell Barnet Homes what you think about the repairs service that carried out your most recent repair.

Please answer ALL of the following questions.

Please answer ALL of the following questions. Your Name
Your Address
Works order number for repair
Short description/type of repair
Name of operator who carried out repair

1. Were you satisfied with the arrival time of the repairs operative(s)?

1. Were you satisfied with the arrival time of the repairs operative(s)? Yes

2. Did the operative identify himself/herself?

2. Did the operative identify himself/herself? Yes

3. Were you kept well informed of the work that was to be carried out and the time it would take?

3. Were you kept well informed of the work that was to be carried out and the time it would take? Yes

4. Was the repairs operative helpful, courteous and polite?

4. Was the repairs operative helpful, courteous and polite? Yes

5. Did the operative ask you to sign either their PDA or Worksheet upon completion of the works to confirm their attendance?

5. Did the operative ask you to sign either their PDA or Worksheet upon completion of the works to confirm their attendance? Yes

5a. Was the work area clean and tidy when the repairs operative completed the work?

5a. Was the work area clean and tidy when the repairs operative completed the work? Yes

6. Were you happy with the standard and quality of the works?

6. Were you happy with the standard and quality of the works? Yes

7. Overall, how would you rate the contractor's performance at your property?

7. Overall, how would you rate the contractor's performance at your property? Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

8. Is there anything else about the repair that you would like to tell us about?

Thank you for your time in completing this questionnaire. Please return to Barnet Homes, FREEPOST LON18794, LONDON N20 OBR. No stamp necessary.

Office use:

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Date form received	Office use: Date form received Day	/	Month	/	Year

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