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Urban Oasis Customer Experience & Preferences Survey
Introduction
Thank you for taking a few minutes to share your feedback. Your responses will help us improve our services and better meet your needs. All responses are confidential.
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1.
Please indicate your customer type
New
Existing
2.
Which services do you plan to use or have used at Urban Oasis? (Select ALL that apply)
Massage
Facials/ Skincare treatments
Nails
Waxing
Body treatments (scrubs, wraps etc)
Retail products
Other (please specify)
3.
Describe the frequency you visit Urban Oasis.
Weekly or more
2 - 3 times per month
Once per month
Every few months
Once or twice per year
First visit
Other (please specify)
4.
Indicate your level of familiarity with the following services we offer.
Very familiar
Somewhat familiar
Not aware
Massage
Very familiar
Somewhat familiar
Not aware
Facials/ Skincare treatments
Very familiar
Somewhat familiar
Not aware
Nails
Very familiar
Somewhat familiar
Not aware
Pedicures
Very familiar
Somewhat familiar
Not aware
Waxing
Very familiar
Somewhat familiar
Not aware
Body treatments (scrubs etc)
Very familiar
Somewhat familiar
Not aware
Retail Products
Very familiar
Somewhat familiar
Not aware
5.
Which factors influence your decision to visit and purchase services at Urban Oasis (Select ALL that apply)
Price
Quality of Service
Customer service
Staff expertise
Range of services
Ambiance
Cleanliness
Convenience (location/hours)
Recommendation from friends/family
Staff recommendation
Promotions/discounts
6.
What do you expect from an ideal visit to Urban Oasis?
7.
Are there any services you currently get elsewhere that you wish we offered?
8.
On average, indicate the total amount you spend per month on your personal care needs (beauty, spa, wellness, personal care etc) across all service providers
Up to $10,000
$10,000 - $20,000
$20,000 - $30,000
$30,000 - $40,000
Over $40,000
Prefer not to say
9.
On average, indicate the total amount you spend per month on your personal care needs (beauty, spa, wellness, personal care etc) WITH URBAN OASIS
Up to $10,000
$10,000 - $20,000
$20,000 - $30,000
$30,000 - $40,000
Over $40,000
Prefer not to say
10.
Which other salons or wellness providers do you currently use?
11.
What would encourage you to visit more or spend more? (Select ALL that apply)
Lower prices
Discounts/promotions
Service bundles/packages
Membership program
Loyalty rewards
New or expanded services
Faster service/ shorter wait times
Better appointment availability
Personalized recommendations
12.
What would make you interested in a membership with Urban Oasis? (Select ALL that apply)
Discount on services
Monthly packages
Priority booking
Exclusive offers
Loyalty rewards
Flexible usage
Other (please specify)
13.
What prevents you from using our services more often?
14.
How likely are you to recommend Urban Oasis to a friend or family member? (0 stars = Not likely at all, 10 stars = Extremely likely)
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
10 stars
Would you be interested in referring someone and receiving a reward?
15.
Indicate your preference for us to communicate important product updates/sales promotions with you? (Select ALL that apply)
Email
SMS
WhatsApp
Instagram
Facebook
TikTok
Newspaper
TV
Radio
In-store (staff)
In-store displays/screens
16.
What is the best time to contact you? (Select ALL that apply)
Weekday mornings (8:00 AM - 12:00 NOON)
Weekday afternoons (12:00 NOON - 4:00 PM)
Weekday evenings (4:00 PM - 8:00 PM)
Weekend mornings
Weekend afternoons
Weekend evenings
No preference
Please do not contact me
17.
Indicate type of offers that would be of interest to you? (Select ALL that apply)
Service Discounts
Service Bundles
VIP Membership Offers
Membership Offers
Loyalty Program/Rewards
First-time discounts
Seasonal promotions
Referral rewards
Birthday offers
18.
What additional services would you like us to offer?
19.
Please share your contact information
Name
Mobile Number
Email
