Call Center Survey

Thank you for talking with a University of Houston student. Please take a few minutes to evaluate the phone call you received. Your feedback will allow us to continue to improve our communication with UH alumni.

1. The student caller was friendly.

The student caller was friendly. Excellent

Good

Average

Poor

2. The student was enthusiastic about UH.

The student was enthusiastic about UH. Excellent

Good

Average

Poor

3. The student caller asked me for a specific gift amount.

The student caller asked me for a specific gift amount. Yes

4. The student caller updated home address, business and spouse information.

The student caller updated home address, business and spouse information. Yes

5. The student caller asked me to share an e-mail address.

The student caller asked me to share an e-mail address. Yes

6. The student caller asked if I work for a matching gift employer.

The student caller asked if I work for a matching gift employer. Yes

7. I felt the caller:

I felt the caller: did not ask for enough

asked for an amount that was just right

asked for too much

8. The caller made it clear why my support of UH is important.

The caller made it clear why my support of UH is important. Yes, too much

Yes, just right

No, not enough

Already knew

9. The overall quality of the phone call was:

The overall quality of the phone call was: Excellent

Good

Average

Poor

10. Additional comments:

Additional comments:

11. Please provide your name and class year.

Please provide your name and class year. Name:
Class Year:

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