Traditions at Chevy Chase Customer Satisfaction Survey

How Are We Doing at Traditions at Chevy Chase?

We're committed to monitoring the quality of our golf course and the services we provide, as part of our continuous improvement process. We would appreciate your feedback on our performance. Please answer the following questions based on your last visit to Traditions at Chevy Chase. The survey takes just a few minutes to complete. All submissions are anonymous and will not be used for any purpose other than our review. Each survey respondent will be entered into a monthly drawing for complimentary golf for two with cart.

Question Title

* 1. Please rate the following aspects of Traditions at Chevy Chase:

	Excellent	Good	Fair	Poor	Unacceptable	N/A
Overall course conditions	Overall course conditions Excellent	Overall course conditions Good	Overall course conditions Fair	Overall course conditions Poor	Overall course conditions Unacceptable	Overall course conditions N/A
Course layout (memorable)	Course layout (memorable) Excellent	Course layout (memorable) Good	Course layout (memorable) Fair	Course layout (memorable) Poor	Course layout (memorable) Unacceptable	Course layout (memorable) N/A
Pace of play	Pace of play Excellent	Pace of play Good	Pace of play Fair	Pace of play Poor	Pace of play Unacceptable	Pace of play N/A
Customer service	Customer service Excellent	Customer service Good	Customer service Fair	Customer service Poor	Customer service Unacceptable	Customer service N/A
Tee time availability	Tee time availability Excellent	Tee time availability Good	Tee time availability Fair	Tee time availability Poor	Tee time availability Unacceptable	Tee time availability N/A
Overall value	Overall value Excellent	Overall value Good	Overall value Fair	Overall value Poor	Overall value Unacceptable	Overall value N/A

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* 2. Please rate the following features of our golf course ( conditions on the day you played).

	Excellent	Good	Fair	Poor	Unacceptable	N/A
Conditions of Greens	Conditions of Greens Excellent	Conditions of Greens Good	Conditions of Greens Fair	Conditions of Greens Poor	Conditions of Greens Unacceptable	Conditions of Greens N/A
Condition of Fairways	Condition of Fairways Excellent	Condition of Fairways Good	Condition of Fairways Fair	Condition of Fairways Poor	Condition of Fairways Unacceptable	Condition of Fairways N/A
Conditions of Tees	Conditions of Tees Excellent	Conditions of Tees Good	Conditions of Tees Fair	Conditions of Tees Poor	Conditions of Tees Unacceptable	Conditions of Tees N/A
Condition of Bunkers	Condition of Bunkers Excellent	Condition of Bunkers Good	Condition of Bunkers Fair	Condition of Bunkers Poor	Condition of Bunkers Unacceptable	Condition of Bunkers N/A
Condition of Golf Cars	Condition of Golf Cars Excellent	Condition of Golf Cars Good	Condition of Golf Cars Fair	Condition of Golf Cars Poor	Condition of Golf Cars Unacceptable	Condition of Golf Cars N/A

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* 3. Overall, how do you rate the quality of your last golf experience at Traditions at Chevy Chase?

Excellent

Good

Fair

Poor

Unacceptable

N/A

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* 4. On a 1-10 scale, with 10 being extremely likely and 1 being extremely unlikely, how likely is it you would recommend Traditions at Chevy Chase to a friend, colleague, or family member?

	1	2	3	4	5	6	7	8	9	10
Ratings	Ratings 1	Ratings 2	Ratings 3	Ratings 4	Ratings 5	Ratings 6	Ratings 7	Ratings 8	Ratings 9	Ratings 10

If you responded 6 or less please tell us why.

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* 5. Considering our golf shop, please rate the following aspects:

	Excellent	Good	Fair	Poor	Unacceptable	N/A
Check-in process	Check-in process Excellent	Check-in process Good	Check-in process Fair	Check-in process Poor	Check-in process Unacceptable	Check-in process N/A
Guest service	Guest service Excellent	Guest service Good	Guest service Fair	Guest service Poor	Guest service Unacceptable	Guest service N/A
Quality of merchandise	Quality of merchandise Excellent	Quality of merchandise Good	Quality of merchandise Fair	Quality of merchandise Poor	Quality of merchandise Unacceptable	Quality of merchandise N/A
Selection of merchandise	Selection of merchandise Excellent	Selection of merchandise Good	Selection of merchandise Fair	Selection of merchandise Poor	Selection of merchandise Unacceptable	Selection of merchandise N/A
Prices of merchandise	Prices of merchandise Excellent	Prices of merchandise Good	Prices of merchandise Fair	Prices of merchandise Poor	Prices of merchandise Unacceptable	Prices of merchandise N/A
Golf shop appearance	Golf shop appearance Excellent	Golf shop appearance Good	Golf shop appearance Fair	Golf shop appearance Poor	Golf shop appearance Unacceptable	Golf shop appearance N/A

Question Title

* 6. Considering our Gable Room Bar and Grill restaurant, please rate the following aspects:

	Excellent	Good	Fair	Poor	Unacceptable	N/A
Quality of food	Quality of food Excellent	Quality of food Good	Quality of food Fair	Quality of food Poor	Quality of food Unacceptable	Quality of food N/A
Selection of food	Selection of food Excellent	Selection of food Good	Selection of food Fair	Selection of food Poor	Selection of food Unacceptable	Selection of food N/A
Selection of beverages	Selection of beverages Excellent	Selection of beverages Good	Selection of beverages Fair	Selection of beverages Poor	Selection of beverages Unacceptable	Selection of beverages N/A
Quality of service	Quality of service Excellent	Quality of service Good	Quality of service Fair	Quality of service Poor	Quality of service Unacceptable	Quality of service N/A
Timeliness of service	Timeliness of service Excellent	Timeliness of service Good	Timeliness of service Fair	Timeliness of service Poor	Timeliness of service Unacceptable	Timeliness of service N/A
Cleanliness	Cleanliness Excellent	Cleanliness Good	Cleanliness Fair	Cleanliness Poor	Cleanliness Unacceptable	Cleanliness N/A
Value	Value Excellent	Value Good	Value Fair	Value Poor	Value Unacceptable	Value N/A

Specific comments are welcome here:

Question Title

* 7. How many rounds have you played at Traditions at Chevy Chase in the past 12 months?

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* 8. What is the primary barrier to playing Traditions at Chevy Chase more often?

I don't have time to play more golf

Lack of tee time availability

Poor course conditions

Poor guest service

Price is too high

The course is too difficult

Too far from home/work

Pace of Play

No one to play with

Other (please specify)

Question Title

* 9. Considering the past 12 months, how have you made your tee time reservations at Traditions at Chevy Chase? Choose all that apply.

"Tee Times Online" link on the Traditions at Chevy Chase web site

In person at the golf shop

By phone

I just walked up without a reservation

On GolfNow.com

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* 10. How many total rounds have you played in the past 12 months?

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* 11. In the past 12 months, which local golf course have you played most often?

Arboretum Club

Countryside

Deerfield

Deerpath

Glencoe

Glenview Park

Highland Park

Lake Bluff

Makray Memorial

Mt. Prospect

Old Orchard

Palatine Hills

Schaumburg

Sportsman's

Steeple Chase

Stonewall Orchard

Sunset Valley

Thunderhawk

Traditions at Chevy Chase

White Deer Run

White Pines

Wilmette

Winnetka

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* 12. What is your gender?

Male

Female

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* 13. What is your age group?

1-19

20-24

25-34

35-44

45-54

55-64

65-74

75-84

85+

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* 14. What is your zip code?

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* 15. If you would like us to send you information on our programs or specials at Traditions at Chevy Chase, and qualify you for our monthly survey participation drawing, please provide us your e-mail address. We will not sell or rent your e-mail to other parties. And thank you for giving us your valuable feedback your time is noted.