Harlow Bus Passenger SurveyHarlow Bus Passenger Survey

1. Which bus route(s) do you regularly use (please select the route you use most regularly)

Which bus route(s) do you regularly use (please select the route you use most regularly)

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2. How frequently do you travel?

How frequently do you travel? Normally 5 days per week

More than one day per week but less than 5 days per week

More than once in a month but not every week

Just occasionally (less than once per month)

Not yet travelled by bus

What are the start and end points of your journey?

3. On balance, how reliable would you say this service is

On balance, how reliable would you say this service is Generally I can rely on this service (is within 5 minutes of the expected time most of the time)

On occasions this service lets me down (is more than 5 minutes late or cancelled on occasions)

The service is poor or unreliable (is regularly more than 5 minutes late or cancelled, can be more than 15 minutes late

I have not yet used this service.

Please add any comments you have about reliability

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4. The vehicles that I travel in are generally (please click any/all that apply)

The vehicles that I travel in are generally (please click any/all that apply) Well maintained and run well

Clean

Comfortable

Safe

Recognisable

Modern

Smart

None of the above

I have not travelled yet

Please add any other comments about the vehicle

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5. Generally I would rate the drivers on this route as (please tick all that apply)

Generally I would rate the drivers on this route as (please tick all that apply) Skilled and safe

Polite and helpful

Friendly and welcoming

None of the above

Most good, some not

Some good, some not

Some good, most not

I have not yet travelled

Please tell us anything else about the drivers

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6. The type of ticket I buy mostly is

The type of ticket I buy mostly is

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7. How much does this ticket cost?

How much does this ticket cost?

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8. Overall, do you think this ticket is good value?

Overall, do you think this ticket is good value? Good value

Fair value

Poor value

Free pass

Any other comments on value

9. Are there any changes to the bus service that you would like to see introduced?

Are there any changes to the bus service that you would like to see introduced?

10. Do you find information on bus services easy to understand?

Do you find information on bus services easy to understand? Yes

Sometimes

No

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Harlow Bus Passenger Survey
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