2013 Fairmount Minerals Customer Survey
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1
. Please complete customer contact information:
Please complete customer contact information:
Company:
Name:
Title:
Email Address
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2
. How would you rate the ease of order placement?
How would you rate the ease of order placement?
Very Easy (Satisfied)
Moderately Easy (Minor Concerns)
Difficult (Needs Improvement)
Additional Comments
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3
. Do the product(s) meet specifications?
Do the product(s) meet specifications?
Yes (Satisfied)
Most of the time (Minor Concerns)
No (Needs Improvement)
Additional Comments
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4
. How would you rate the customer service provided by Fairmount Minerals?
How would you rate the customer service provided by Fairmount Minerals?
Very Satisfied
Minor Concerns
Needs Improvement
Additional Comments
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5
. How would you rate the consistency of the product's quality?
How would you rate the consistency of the product's quality?
Very Satisfied
Minor Concerns
Needs Improvement
Additional Comments
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6
. How would you rate our on-time delivery performance?
How would you rate our on-time delivery performance?
Very Satisfied
Minor Concerns
Needs Improvement
Additional Comments
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7
. How would you rate the service provided by your sales representative and/or distributor?
How would you rate the service provided by your sales representative and/or distributor?
Good (Satisfied)
Ok (Minor Concerns)
Bad (Needs Improvement)
Additional Comments
8
. How would you rate the Technical Service provided by Fairmount Minerals Personnel?
How would you rate the Technical Service provided by Fairmount Minerals Personnel?
Very Satisfied
Minor Concerns
Needs Improvement
Additional Comments
9
. If you receive packaged product, how would you rate product's packaging condition upon arrival at your facility?
If you receive packaged product, how would you rate product's packaging condition upon arrival at your facility?
Good (Satisfied)
Ok (Minor Concerns)
Bad (Needs Improvement)
Additional Comments
10
. How would you rate our responsiveness to any problems/issues you've had?
How would you rate our responsiveness to any problems/issues you've had?
Good (Satisfied)
Ok (Minor Concerns)
Bad (Needs Improvement)
Additional Comments
11
. Please feel free to leave any additional feedback. Thank you.
Please feel free to leave any additional feedback. Thank you.
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