2015 Fairmount Santrol Customer Survey

* indicates an answer is required.

Question Title

* 1. Please complete customer contact information:

Company: *

Name: *

Title:

Email Address

Question Title

* 2. What location(s) do you purchase product from?

ALPHA RESIN

BEST SAND

BEST SAND SOUTHERN

BLACK LAB

CUTLER RESIN

LAKE SHORE SAND

MINERAL VISIONS

SHAKOPEE SAND

TECHNISAND BRIDGMAN

TECHNISAND ROFF

TECHNISAND TROY GROVE

TECHNISAND WEDRON

VOCA RESIN

VOCA SAND

WEDRON SILICA COMPANY

WEXFORD SAND COMPANY

WISCONSIN INDUSTRIAL SAND - HAGER CITY/BAY CITY

WISCONSIN INDUSTRIAL SAND - MAIDEN ROCK

WISCONSIN INDUSTRIAL SAND - MENOMONIE

Other (please specify)

Question Title

* 3. How would you rate the ease of order placement?

Very Easy (Satisfied)

Moderately Easy (Minor Concerns)

Difficult (Needs Improvement)

N/A

Additional Comments

Question Title

* 4. Do the product(s) meet specifications?

Yes (Satisfied)

Most of the time (Minor Concerns)

No (Needs Improvement)

Additional Comments

Question Title

* 5. How would you rate the customer service provided by Fairmount Santrol?

Very Satisfied

Minor Concerns

Needs Improvement

Additional Comments

Question Title

* 6. How would you rate the consistency of the product's quality?

Very Satisfied

Minor Concerns

Needs Improvement

Additional Comments

Question Title

* 7. How would you rate our on-time delivery performance?

Very Satisfied

Minor Concerns

Needs Improvement

Additional Comments

Question Title

* 8. How would you rate the service provided by your sales representative and/or distributor?

Good (Satisfied)

Ok (Minor Concerns)

Bad (Needs Improvement)

Additional Comments

Question Title

* 9. How would you rate the Technical Service provided by Fairmount Santrol Personnel?

Very Satisfied

Minor Concerns

Needs Improvement

Additional Comments

Question Title

* 10. If you receive packaged product, how would you rate product's packaging condition upon arrival at your facility?

Good (Satisfied)

Ok (Minor Concerns)

Bad (Needs Improvement)

Additional Comments

Question Title

* 11. How would you rate our responsiveness to any problems/issues you've had?

Good (Satisfied)

Ok (Minor Concerns)

Bad (Needs Improvement)

Additional Comments

Question Title

* 1. Please complete customer contact information:

Question Title

* 2. What location(s) do you purchase product from?

Question Title

* 3. How would you rate the ease of order placement?

Question Title

* 4. Do the product(s) meet specifications?

Question Title

* 5. How would you rate the customer service provided by Fairmount Santrol?

Question Title

* 6. How would you rate the consistency of the product's quality?

Question Title

* 7. How would you rate our on-time delivery performance?

Question Title

* 8. How would you rate the service provided by your sales representative and/or distributor?

Question Title

* 9. How would you rate the Technical Service provided by Fairmount Santrol Personnel?

Question Title

* 10. If you receive packaged product, how would you rate product's packaging condition upon arrival at your facility?

Question Title

* 11. How would you rate our responsiveness to any problems/issues you've had?

Question Title

* 12. Please feel free to leave any additional feedback. Thank you.