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2015 Fairmount Santrol Customer Survey
* indicates an answer is required.
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1.
Please complete customer contact information:
(Required.)
Company:
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Name:
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Title:
Email Address
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2.
What location(s) do you purchase product from?
(Required.)
ALPHA RESIN
BEST SAND
BEST SAND SOUTHERN
BLACK LAB
CUTLER RESIN
LAKE SHORE SAND
MINERAL VISIONS
SHAKOPEE SAND
TECHNISAND BRIDGMAN
TECHNISAND ROFF
TECHNISAND TROY GROVE
TECHNISAND WEDRON
VOCA RESIN
VOCA SAND
WEDRON SILICA COMPANY
WEXFORD SAND COMPANY
WISCONSIN INDUSTRIAL SAND - HAGER CITY/BAY CITY
WISCONSIN INDUSTRIAL SAND - MAIDEN ROCK
WISCONSIN INDUSTRIAL SAND - MENOMONIE
Other (please specify)
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3.
How would you rate the ease of order placement?
(Required.)
Very Easy (Satisfied)
Moderately Easy (Minor Concerns)
Difficult (Needs Improvement)
N/A
Additional Comments
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4.
Do the product(s) meet specifications?
(Required.)
Yes (Satisfied)
Most of the time (Minor Concerns)
No (Needs Improvement)
Additional Comments
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5.
How would you rate the customer service provided by Fairmount Santrol?
(Required.)
Very Satisfied
Minor Concerns
Needs Improvement
Additional Comments
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6.
How would you rate the consistency of the product's quality?
(Required.)
Very Satisfied
Minor Concerns
Needs Improvement
Additional Comments
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7.
How would you rate our on-time delivery performance?
(Required.)
Very Satisfied
Minor Concerns
Needs Improvement
Additional Comments
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8.
How would you rate the service provided by your sales representative and/or distributor?
(Required.)
Good (Satisfied)
Ok (Minor Concerns)
Bad (Needs Improvement)
Additional Comments
9.
How would you rate the Technical Service provided by Fairmount Santrol Personnel?
Very Satisfied
Minor Concerns
Needs Improvement
Additional Comments
10.
If you receive packaged product, how would you rate product's packaging condition upon arrival at your facility?
Good (Satisfied)
Ok (Minor Concerns)
Bad (Needs Improvement)
Additional Comments
11.
How would you rate our responsiveness to any problems/issues you've had?
Good (Satisfied)
Ok (Minor Concerns)
Bad (Needs Improvement)
Additional Comments
12.
Please feel free to leave any additional feedback. Thank you.
