Mid Year Physician Satisfaction Survey 1. July 2010 Question Title * 1. Please rate the responsiveness and courtesy of Provider Services Contact Center staff. Excellent Very Good Good Fair Poor Question Title * 2. How would you rate the resolution of claims payment problems or disputes? Excellent Very Good Good Fair Poor Question Title * 3. The responsiveness and courtesy of the Stategic Coordinators? Question Title * 4. The visits to your practice by non-clinical staff to review products, manuals, sheets, billing, and other related business matters? Excellent Very Good Good Fair Poor Question Title * 5. How would you rate the level of information regarding policy changes? Excellent Very Good Good Fair Poor Question Title * 6. The health plan's facilitation/support of appropriate clinical care for patients? Excellent Very Good Good Fair Poor Question Title * 7. Satisfaction with the accuracy and timeliness of claims processing? Excellent Very Good Good Fair Poor Question Title * 8. Timeliness of claim adjustment request? Excellent Very Good Good Fair Poor Question Title * 9. Telephone access to case/disease managers? Excellent Very Good Good Fair Poor Question Title * 10. What is the level of your overall satisfaction with CDPHP? Very Satisfied Somewhat Satisfied Neither Somewhat Dissatisfied Very Dissatisfied Done