Mid Year Physician Satisfaction Survey

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1. Please rate the responsiveness and courtesy of Provider Services Contact Center staff.

Please rate the responsiveness and courtesy of Provider Services Contact Center staff.   Excellent Very Good Good Fair Poor

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2. How would you rate the resolution of claims payment problems or disputes?

How would you rate the resolution of claims payment problems or disputes?   Excellent Very Good Good Fair Poor

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3. The responsiveness and courtesy of the Stategic Coordinators?

The responsiveness and courtesy of the Stategic Coordinators?

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4. The visits to your practice by non-clinical staff to review products, manuals, sheets, billing, and other related business matters?

The visits to your practice by non-clinical staff to review products, manuals, sheets, billing, and other related business matters?   Excellent Very Good Good Fair Poor

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5. How would you rate the level of information regarding policy changes?

How would you rate the level of information regarding policy changes?   Excellent Very Good Good Fair Poor

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6. The health plan's facilitation/support of appropriate clinical care for patients?

The health plan's facilitation/support of appropriate clinical care for patients?   Excellent Very Good Good Fair Poor

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7. Satisfaction with the accuracy and timeliness of claims processing?

Satisfaction with the accuracy and timeliness of claims processing?   Excellent Very Good Good Fair Poor

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8. Timeliness of claim adjustment request?

Timeliness of claim adjustment request?   Excellent Very Good Good Fair Poor

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9. Telephone access to case/disease managers?

Telephone access to case/disease managers?   Excellent Very Good Good Fair Poor

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10. What is the level of your overall satisfaction with CDPHP?

What is the level of your overall satisfaction with CDPHP?   Very Satisfied Somewhat Satisfied Neither Somewhat Dissatisfied Very Dissatisfied