Parent Satisfaction Survey Alta Vista

1. Name of Person completing survey:

Name of Person completing survey:

2. Please rate your overall Childrens Lighthouse experience in the following areas.

	Excellent	Good	Fair	Poor
Overall appearance and cleanliness of the center and/or your child's classroom.	*Please rate your overall Childrens Lighthouse experience in the following areas. Overall appearance and cleanliness of the center and/or your child's classroom. Excellent	Overall appearance and cleanliness of the center and/or your child's classroom. Good	Overall appearance and cleanliness of the center and/or your child's classroom. Fair	Overall appearance and cleanliness of the center and/or your child's classroom. Poor
Effectiveness of your child's teacher.	Effectiveness of your child's teacher. Excellent	Effectiveness of your child's teacher. Good	Effectiveness of your child's teacher. Fair	Effectiveness of your child's teacher. Poor
Playground and outdoor activities.	Playground and outdoor activities. Excellent	Playground and outdoor activities. Good	Playground and outdoor activities. Fair	Playground and outdoor activities. Poor
Safety and Security of the center.	Safety and Security of the center. Excellent	Safety and Security of the center. Good	Safety and Security of the center. Fair	Safety and Security of the center. Poor
Hours of Operation.	Hours of Operation. Excellent	Hours of Operation. Good	Hours of Operation. Fair	Hours of Operation. Poor
Center Director, Performance.	Center Director, Performance. Excellent	Center Director, Performance. Good	Center Director, Performance. Fair	Center Director, Performance. Poor
Assistant Director, Performance.	Assistant Director, Performance. Excellent	Assistant Director, Performance. Good	Assistant Director, Performance. Fair	Assistant Director, Performance. Poor
Teacher, Performance.	Teacher, Performance. Excellent	Teacher, Performance. Good	Teacher, Performance. Fair	Teacher, Performance. Poor
Transportation and Parking.	Transportation and Parking. Excellent	Transportation and Parking. Good	Transportation and Parking. Fair	Transportation and Parking. Poor
Menu and Kitchen.	Menu and Kitchen. Excellent	Menu and Kitchen. Good	Menu and Kitchen. Fair	Menu and Kitchen. Poor

3. Please tell us what age group your child/children are currently in:

Please tell us what age group your child/children are currently in: Infants

Young Toddlers

Toddlers

Twos

Threes

Fours/Fives

School Age

4. Why did you choose Childrens Lighthouse?

Why did you choose Childrens Lighthouse?

5. Are you greeted enthusiastically each morning when you arrive? Describe the front office staff when you enter the center in the morning.

Are you greeted enthusiastically each morning when you arrive? Describe the front office staff when you enter the center in the morning. Yes

Describe the front office staff when you enter the center in the morning.

6. Are you greeted enthusiastically each day in your child's classroom? Describe your teacher's attitude toward you and your child.

Are you greeted enthusiastically each day in your child's classroom? Describe your teacher's attitude toward you and your child. Yes

Describe your teacher's attitude toward you and your child.

7. Are you greeted enthusiastically each afternoon when you arrive to pick up your child? Describe the front office staff when you enter the center in the afternoon.

Are you greeted enthusiastically each afternoon when you arrive to pick up your child? Describe the front office staff when you enter the center in the afternoon. Yes

Describe the front office staff when you enter the center in the afternoon.

8. Is the phone answered in a timely and professional manner when you call the center?

Is the phone answered in a timely and professional manner when you call the center? Yes

other (please specify)

9. Do you feel like the behavior management techniques used in your child's classroom are appropriate? Describe.

Do you feel like the behavior management techniques used in your child's classroom are appropriate? Describe. Yes

Describe:

10. Are your child's daily notes (under 3 years of age) informative, legible and consistent with positive feedback specific to your child? Describe.

Are your child's daily notes (under 3 years of age) informative, legible and consistent with positive feedback specific to your child? Describe. Yes

N/A

Describe:

11. Is your child's classroom clean and orderly? Describe.

Is your child's classroom clean and orderly? Describe. Yes

Describe:

12. Do you feel like your child is academically challenged in their classroom? Explain.

Do you feel like your child is academically challenged in their classroom? Explain. Yes

Explain:

13. Do you feel concerns are dealt with in a timely manner once they are brought to the attention of Management? Explain.

Do you feel concerns are dealt with in a timely manner once they are brought to the attention of Management? Explain. Yes

Explain:

14. In order for me to address any problems that there may be in the center, I need to be made aware of the problem. I have an open door policy and want you to feel comfortable in coming to me. I want to work with you to remedy any grievances that you may have. Please inform me of any problems below.

In order for me to address any problems that there may be in the center, I need to be made aware of the problem. I have an open door policy and want you to feel comfortable in coming to me. I want to work with you to remedy any grievances that you may have. Please inform me of any problems below.