Customer Service Survey
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1
. How long have you been an AHTKY client?
How long have you been an AHTKY client?
Less than a year
1 year to 3 years
3 years to 5 years
5 years to 10 years
Over 10 years
2
. What type(s) of insurance do you have with us? Please check all that apply.
What type(s) of insurance do you have with us? Please check all that apply.
Home
Auto
Renters
Dwelling Fire
Umbrella
Business
Life
Long-term care
Other (please specify)
3
. Please rate us on the following:
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
Promptness/Speed of service
*
Please rate us on the following: Promptness/Speed of service Very satisfied
Promptness/Speed of service Somewhat satisfied
Promptness/Speed of service Neutral
Promptness/Speed of service Somewhat dissatisfied
Promptness/Speed of service Very dissatisfied
Knowledge of staff
Knowledge of staff Very satisfied
Knowledge of staff Somewhat satisfied
Knowledge of staff Neutral
Knowledge of staff Somewhat dissatisfied
Knowledge of staff Very dissatisfied
Politeness/Courtesy of staff
Politeness/Courtesy of staff Very satisfied
Politeness/Courtesy of staff Somewhat satisfied
Politeness/Courtesy of staff Neutral
Politeness/Courtesy of staff Somewhat dissatisfied
Politeness/Courtesy of staff Very dissatisfied
Level of professionalism
Level of professionalism Very satisfied
Level of professionalism Somewhat satisfied
Level of professionalism Neutral
Level of professionalism Somewhat dissatisfied
Level of professionalism Very dissatisfied
Overall satisfaction with us
Overall satisfaction with us Very satisfied
Overall satisfaction with us Somewhat satisfied
Overall satisfaction with us Neutral
Overall satisfaction with us Somewhat dissatisfied
Overall satisfaction with us Very dissatisfied
4
. How likely is it that you would refer a friend/colleague to our agency?
How likely is it that you would refer a friend/colleague to our agency?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
5
. Do you have any suggestions for improving our service?
Do you have any suggestions for improving our service?
6
. Please provide your name and e-mail address if you wish to be contacted. Note: This is not required.
Please provide your name and e-mail address if you wish to be contacted. Note: This is not required.
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