TalkPlus IAPT End of Treatment - Patient Experience Questionnaire

Please help us to improve our service by answering some questions about the service you have received from TalkPlus.
Please answer all of the questions.

Question Title

* 1. Did staff listen to you and treat your concerns seriously?

At all times

Most of the time

Sometimes

Rarely

Never

Question Title

* 2. Do you feel that the service has helped you to better understand and address your difficulties?

At all times

Most of the time

Sometimes

Rarely

Never

Question Title

* 3. Did you feel involved in making choices about your treatment and care?

At all times

Most of the time

Sometimes

Rarely

Never

Question Title

* 4. Were you satisfied with the time you waited for your first and subsequent appointments?

At all times

Most of the time

Sometimes

Rarely

Never

Question Title

* 5. On reflection, did you get the help that mattered to you?

At all times

Most of the time

Sometimes

Rarely

Never

Question Title

* 6. Did you have confidence in your therapist and his/her skills?

At all times

Most of the time

Sometimes

Rarely

Never

Question Title

* 7. Please use this space to tell us about your experience of our service.

Question Title

* 8. Would you consent to, on rare occasions, this feedback being shared anonymously for promotion purposes on TalkPlus social media sites? (Your name and details will not be displayed)

Yes

Question Title

* 9. Since the Covid-19 pandemic, TalkPlus now offers therapy with online video communication. If your therapy was delivered in this way, can you tell us how this worked for you in terms of ease of use, engagement with your therapist, effectiveness of therapy and convenience of appointments?

Question Title

* 10. Did you receive the employment help that you required?

Yes

Other (please specify)