Customer Satisfaction Survey

1. Thinking about the advice you received from Kingfisher how comfortable are you that it

Thinking about the advice you received from Kingfisher how comfortable are you that it was clear and well structured with good supporting paperwork

was good and added value but a little difficult to explain

was unclear

was not helpful

2. Thinking about the time it took to receive advice and have any recommendations implemented did it

Thinking about the time it took to receive advice and have any recommendations implemented did it seem to take forever

take longer than expected

take a while, but the results were considered and well argued

run smoothly

3. If your advice was delivered face to face how did you find the offices and how approachable and knowledgable did you find the staff

If your advice was delivered face to face how did you find the offices and how approachable and knowledgable did you find the staff the offices are well located, with easy parking and the staff friendly and knowledgable

the offices are some distance, but comfortable, and the staff made me feel welcome and at ease

The location is conveient but i did not always feel i was being understood

The location is fine but i did not fully understand all that was said

4. Thinking about the advice you received was it

Thinking about the advice you received was it clear, educative and easily understood

could do with more explanation possibly including diagrams, pictures or other aids to understanding

could do with less explanation and repetition!

Other .... please use comments box at end

5. Overall was the advice experience

Overall was the advice experience helpful and good value

positive but long winded

good but i would not return

in need of ..adding to / or reducing.. the amount of information and explanation (please delete one bit)

6. Thank you for answering these questions. We would very much appreciate any comments or suggestions you might have to help us further improve the service we provide. Please use this box to make any observations you feel appropriate:

Thank you for answering these questions. We would very much appreciate any comments or suggestions you might have to help us further improve the service we provide. Please use this box to make any observations you feel appropriate:

Thank you for completing this survey. Please reurn it to our offices using the reply paid envelope supplied.

Customer Satisfaction
Exit this survey

1. Default Section

Customer SatisfactionExit this survey

1. Default Section

Customer Satisfaction
Exit this survey