Barnet Homes online web survey

Barnet Homes continuously aims at improving services for our residents and we need your help to do so. Please answer these few questions for us.

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1a. Are you a:

Tenant

Leaseholder

Freeholder

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1b. Resident Details

Your Name:

Address:

Postcode:

Date of Birth:

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2. How satisfied or dissatisfied are you with the overall services provided by Barnet Homes?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

Don't know/no opinion

Please give reasons for your answer above

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3. If there is one thing you would like Barnet Homes to do to improve your home/quality of life, what would it be?

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4. To what extent are any of the following a problem in your neighbourhood?

	Very Big Problem	Fairly Big Problem	Not a Very Big Problem	Not at all a Problem
Rubbish or litter	Rubbish or litter Very Big Problem	Rubbish or litter Fairly Big Problem	Rubbish or litter Not a Very Big Problem	Rubbish or litter Not at all a Problem
Noisy neighbours	Noisy neighbours Very Big Problem	Noisy neighbours Fairly Big Problem	Noisy neighbours Not a Very Big Problem	Noisy neighbours Not at all a Problem
Pets and animals	Pets and animals Very Big Problem	Pets and animals Fairly Big Problem	Pets and animals Not a Very Big Problem	Pets and animals Not at all a Problem
Disruptive children/teenagers	Disruptive children/teenagers Very Big Problem	Disruptive children/teenagers Fairly Big Problem	Disruptive children/teenagers Not a Very Big Problem	Disruptive children/teenagers Not at all a Problem
Racial or other harassment	Racial or other harassment Very Big Problem	Racial or other harassment Fairly Big Problem	Racial or other harassment Not a Very Big Problem	Racial or other harassment Not at all a Problem
Drunk or rowdy behaviour	Drunk or rowdy behaviour Very Big Problem	Drunk or rowdy behaviour Fairly Big Problem	Drunk or rowdy behaviour Not a Very Big Problem	Drunk or rowdy behaviour Not at all a Problem
Vandalism and graffiti	Vandalism and graffiti Very Big Problem	Vandalism and graffiti Fairly Big Problem	Vandalism and graffiti Not a Very Big Problem	Vandalism and graffiti Not at all a Problem
People damaging your property	People damaging your property Very Big Problem	People damaging your property Fairly Big Problem	People damaging your property Not a Very Big Problem	People damaging your property Not at all a Problem
Drug use or dealing	Drug use or dealing Very Big Problem	Drug use or dealing Fairly Big Problem	Drug use or dealing Not a Very Big Problem	Drug use or dealing Not at all a Problem
Abandoned or burnt out vehicles	Abandoned or burnt out vehicles Very Big Problem	Abandoned or burnt out vehicles Fairly Big Problem	Abandoned or burnt out vehicles Not a Very Big Problem	Abandoned or burnt out vehicles Not at all a Problem
Other crime	Other crime Very Big Problem	Other crime Fairly Big Problem	Other crime Not a Very Big Problem	Other crime Not at all a Problem
Noise from traffic	Noise from traffic Very Big Problem	Noise from traffic Fairly Big Problem	Noise from traffic Not a Very Big Problem	Noise from traffic Not at all a Problem
Car parking	Car parking Very Big Problem	Car parking Fairly Big Problem	Car parking Not a Very Big Problem	Car parking Not at all a Problem

Please add comments

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5. Have you reported any anti-social behaviour to Barnet Homes in the past 12 months?

Yes

No (Go to Question 7)

Please give details

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6. How satisfied or dissatisfied were you with the following aspects of how your report was handled? TICK ONE BOX ONLY FOR EACH OF THE FOLLOWING

	Very satisfied	Fairly Satisfied	Neither	Fairly dissatisfied	Very dissatisfied
Advice provided by staff	Advice provided by staff Very satisfied	Advice provided by staff Fairly Satisfied	Advice provided by staff Neither	Advice provided by staff Fairly dissatisfied	Advice provided by staff Very dissatisfied
Being kept informed	Being kept informed Very satisfied	Being kept informed Fairly Satisfied	Being kept informed Neither	Being kept informed Fairly dissatisfied	Being kept informed Very dissatisfied
Support provided by staff	Support provided by staff Very satisfied	Support provided by staff Fairly Satisfied	Support provided by staff Neither	Support provided by staff Fairly dissatisfied	Support provided by staff Very dissatisfied
How the report was dealt with	How the report was dealt with Very satisfied	How the report was dealt with Fairly Satisfied	How the report was dealt with Neither	How the report was dealt with Fairly dissatisfied	How the report was dealt with Very dissatisfied
Speed with which your report was dealt with	Speed with which your report was dealt with Very satisfied	Speed with which your report was dealt with Fairly Satisfied	Speed with which your report was dealt with Neither	Speed with which your report was dealt with Fairly dissatisfied	Speed with which your report was dealt with Very dissatisfied
The final outcome of your report	The final outcome of your report Very satisfied	The final outcome of your report Fairly Satisfied	The final outcome of your report Neither	The final outcome of your report Fairly dissatisfied	The final outcome of your report Very dissatisfied

Any comments

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7. Have you had any repairs completed in the last 12 months?

Yes

No (Go to Question 10)

Please give details

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8. Generally, how satisfied or dissatisfied are you with the way Barnet Homes deals with repairs and maintenance?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

Don't know/no opinion

Please give reasons for your answer above

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9. Thinking about your last COMPLETED repair, how would you rate it in terms of...? TICK ONE BOX ONLY FOR EACH OF THE FOLLOWING

	Very satisfied	Fairly Satisfied	Neither	Fairly dissatisfied	Very dissatisfied
Being told when workers would call	Being told when workers would call Very satisfied	Being told when workers would call Fairly Satisfied	Being told when workers would call Neither	Being told when workers would call Fairly dissatisfied	Being told when workers would call Very dissatisfied
Time taken before work started	Time taken before work started Very satisfied	Time taken before work started Fairly Satisfied	Time taken before work started Neither	Time taken before work started Fairly dissatisfied	Time taken before work started Very dissatisfied
Speed with which work was completed	Speed with which work was completed Very satisfied	Speed with which work was completed Fairly Satisfied	Speed with which work was completed Neither	Speed with which work was completed Fairly dissatisfied	Speed with which work was completed Very dissatisfied
Attitude of workers	Attitude of workers Very satisfied	Attitude of workers Fairly Satisfied	Attitude of workers Neither	Attitude of workers Fairly dissatisfied	Attitude of workers Very dissatisfied
Overall quality of repair work	Overall quality of repair work Very satisfied	Overall quality of repair work Fairly Satisfied	Overall quality of repair work Neither	Overall quality of repair work Fairly dissatisfied	Overall quality of repair work Very dissatisfied
Keeping dirt and mess to a minimum	Keeping dirt and mess to a minimum Very satisfied	Keeping dirt and mess to a minimum Fairly Satisfied	Keeping dirt and mess to a minimum Neither	Keeping dirt and mess to a minimum Fairly dissatisfied	Keeping dirt and mess to a minimum Very dissatisfied

Any comments

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10. Which of the following methods would you like to use if getting involved in decision making about things that might affect you as a resident? PLEASE TICK AS MANY BOXES AS APPLY

	Would like to use	Don't want to use
Postal Surveys	Postal Surveys Would like to use	Postal Surveys Don't want to use
More Face to Face Surveys	More Face to Face Surveys Would like to use	More Face to Face Surveys Don't want to use
Telephone Surveys	Telephone Surveys Would like to use	Telephone Surveys Don't want to use
Email Surveys	Email Surveys Would like to use	Email Surveys Don't want to use
Web Surveys	Web Surveys Would like to use	Web Surveys Don't want to use
AtHome Magazine/newsletter/survey	AtHome Magazine/newsletter/survey Would like to use	AtHome Magazine/newsletter/survey Don't want to use
Resident Involvement Activities /Focus Groups	Resident Involvement Activities /Focus Groups Would like to use	Resident Involvement Activities /Focus Groups Don't want to use
Mystery shopping /repairs inspector	Mystery shopping /repairs inspector Would like to use	Mystery shopping /repairs inspector Don't want to use

Other (please specify)

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If you would like to take part in our surveys/consultations please complete the following:

Email Address:

Phone Number:

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Thank you for your time in completing this questionnaire.

The answers you provide will be used by Barnet Homes and our parent company, The Barnet Group, to improve the services we offer and we may share this information with our repairs partners for the same purpose. However we will not share any personal information. By answering these questions you give us permission to do this.

Yes. I give Barnet Homes permission to use my information in accordance with this privacy statement.

Date: (DD/MM/YY)