Spa Satori Feedback Questionnaire
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1. Therapist Name:

Therapist Name:

2. Client Name:

Client Name:

3. Treatment received:

Treatment received:

4. Date of Treatment:

Date of Treatment:

5. Please tick the boxes that best match the following statements.

	Strongly Disagree	Disagree	Indifferent	Agree	Strongly Agree
You found our website or treatment menu easy to follow, providing informative descriptions & prices.	*Please tick the boxes that best match the following statements. You found our website or treatment menu easy to follow, providing informative descriptions & prices. Strongly Disagree	You found our website or treatment menu easy to follow, providing informative descriptions & prices. Disagree	You found our website or treatment menu easy to follow, providing informative descriptions & prices. Indifferent	You found our website or treatment menu easy to follow, providing informative descriptions & prices. Agree	You found our website or treatment menu easy to follow, providing informative descriptions & prices. Strongly Agree
If calling, our reception team were helpful & friendly over the phone when you booked your appointment.	If calling, our reception team were helpful & friendly over the phone when you booked your appointment. Strongly Disagree	If calling, our reception team were helpful & friendly over the phone when you booked your appointment. Disagree	If calling, our reception team were helpful & friendly over the phone when you booked your appointment. Indifferent	If calling, our reception team were helpful & friendly over the phone when you booked your appointment. Agree	If calling, our reception team were helpful & friendly over the phone when you booked your appointment. Strongly Agree
On arrival to the salon you were happy with your surroundings & settings.	On arrival to the salon you were happy with your surroundings & settings. Strongly Disagree	On arrival to the salon you were happy with your surroundings & settings. Disagree	On arrival to the salon you were happy with your surroundings & settings. Indifferent	On arrival to the salon you were happy with your surroundings & settings. Agree	On arrival to the salon you were happy with your surroundings & settings. Strongly Agree
You were greeted in a professional & friendly manner.	You were greeted in a professional & friendly manner. Strongly Disagree	You were greeted in a professional & friendly manner. Disagree	You were greeted in a professional & friendly manner. Indifferent	You were greeted in a professional & friendly manner. Agree	You were greeted in a professional & friendly manner. Strongly Agree
After being collected by your therapist your were talked through your treatment & it was made clear to you what was going to be involved in the treatment you were going to receive.	After being collected by your therapist your were talked through your treatment & it was made clear to you what was going to be involved in the treatment you were going to receive. Strongly Disagree	After being collected by your therapist your were talked through your treatment & it was made clear to you what was going to be involved in the treatment you were going to receive. Disagree	After being collected by your therapist your were talked through your treatment & it was made clear to you what was going to be involved in the treatment you were going to receive. Indifferent	After being collected by your therapist your were talked through your treatment & it was made clear to you what was going to be involved in the treatment you were going to receive. Agree	After being collected by your therapist your were talked through your treatment & it was made clear to you what was going to be involved in the treatment you were going to receive. Strongly Agree
You felt relaxed & comfortable during your treatment.	You felt relaxed & comfortable during your treatment. Strongly Disagree	You felt relaxed & comfortable during your treatment. Disagree	You felt relaxed & comfortable during your treatment. Indifferent	You felt relaxed & comfortable during your treatment. Agree	You felt relaxed & comfortable during your treatment. Strongly Agree
Your therapist asked for feedback during the treatment e.g. Was the pressure of the massage ok for you?	Your therapist asked for feedback during the treatment e.g. Was the pressure of the massage ok for you? Strongly Disagree	Your therapist asked for feedback during the treatment e.g. Was the pressure of the massage ok for you? Disagree	Your therapist asked for feedback during the treatment e.g. Was the pressure of the massage ok for you? Indifferent	Your therapist asked for feedback during the treatment e.g. Was the pressure of the massage ok for you? Agree	Your therapist asked for feedback during the treatment e.g. Was the pressure of the massage ok for you? Strongly Agree
The therapist provided after-care advice with your treatment.	The therapist provided after-care advice with your treatment. Strongly Disagree	The therapist provided after-care advice with your treatment. Disagree	The therapist provided after-care advice with your treatment. Indifferent	The therapist provided after-care advice with your treatment. Agree	The therapist provided after-care advice with your treatment. Strongly Agree
The treatment room was relaxed & cleaned to a good standard.	The treatment room was relaxed & cleaned to a good standard. Strongly Disagree	The treatment room was relaxed & cleaned to a good standard. Disagree	The treatment room was relaxed & cleaned to a good standard. Indifferent	The treatment room was relaxed & cleaned to a good standard. Agree	The treatment room was relaxed & cleaned to a good standard. Strongly Agree
After the treatment you felt you had received good value for your money.	After the treatment you felt you had received good value for your money. Strongly Disagree	After the treatment you felt you had received good value for your money. Disagree	After the treatment you felt you had received good value for your money. Indifferent	After the treatment you felt you had received good value for your money. Agree	After the treatment you felt you had received good value for your money. Strongly Agree

6. Was there anything about your treatment you felt could have been improved somehow?

Was there anything about your treatment you felt could have been improved somehow?

7. Was there anything you were particularly impressed with?

Was there anything you were particularly impressed with?

8. Would you recommend Spa Satori to others?

Would you recommend Spa Satori to others?

9. Would you be happy for us to use you for a quote on our website?

Would you be happy for us to use you for a quote on our website?

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Spa Satori Feedback QuestionnaireExit this survey