2012: How did we do? Survey

1. If you received a loan from HFBCU this year, how do you rate the process?

If you received a loan from HFBCU this year, how do you rate the process? Smooth & Efficient

Quick & Easy

Time Consuming, but worth the wait

Difficult, but I still did it

Did not receive a loan

Other (please specify)

2. What did you think about HFBCU's loan rates throughout the year?

What did you think about HFBCU's loan rates throughout the year? Low

Competitive

High

Other (please specify)

3. HFBCU offered different loan specials throughout the year. What are your thoughts on these specials? (Select all that apply)

HFBCU offered different loan specials throughout the year. What are your thoughts on these specials? (Select all that apply) Glad HFBCU offers them

Thought they were good offers

Wish they offered more specials (if selected, any additional information about what you are looking for is appreciated!)

I only financed with HFBCU because of a loan special

The specials were nice, but weren't enough of a rate cut

Didn't realize loan specials were offered

Other (please specify)

4. When performing a transaction at HFBCU (Select all that apply)...

When performing a transaction at HFBCU (Select all that apply)... I am always happy with how my transactions are processed at HFBCU

My transactions are always processed correctly

I like to have a specific employee help me

My transactions are sometimes not processed correctly

My transactions are frequently not processed correctly

I am unhappy with the service

Other (please specify)

5. When I use Perfect Teller (online banking) through the HFBCU website (www.hfbcu.com)...

When I use Perfect Teller (online banking) through the HFBCU website (www.hfbcu.com)... I am happy with the program

I would like to be able to acecss it with my smart phone

I do not like the program, it needs more (please specify below)

I need a help guide

I didn't know this was an option to me

Other (please specify)

6. When I use Sybil (phone teller) by dialing 317-692-7006...

When I use Sybil (phone teller) by dialing 317-692-7006... I am happy with the program

She is constantly busy and inconvenient to use

I do not like the program, it needs more (please specify)

I need a help guide

I didn't know this was an option to me

Other (please specify)

7. HFBCU's staff strives to meet and exceed each members needs. Have we dont that for you this year?

HFBCU's staff strives to meet and exceed each members needs. Have we dont that for you this year? Yes

No, please explain/detail

Additional Comments or Details

8. What are your thoughts of the credit union overall from the past year?

What are your thoughts of the credit union overall from the past year? Great, I am glad I am a member

Okay, wish some things were different (please explain/detail)

I do not use my account at the credit union that often

Other (please specify)

9. Would you recommend us to a family member, friend, or coworker?

Would you recommend us to a family member, friend, or coworker? Yes

Additional thoughts

10. Please feel free to tell us anything you want. Information you provide is anonymous unless you leave your name. Thank you!

Please feel free to tell us anything you want. Information you provide is anonymous unless you leave your name. Thank you!