Customer Service Survey

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The Safety Harbor Public Library is committed to superior, quality service. To help us continue to improve these services, please take a few minutes to complete this survey. We thank you for the opportunity to better serve you.

Lana Bullian
Library Director

1. What kind of adult programs and events would you like the library to offer?

	Would NOT attend	Would POSSIBLY attend	YES, would attend	N/A
Advanced Computer Classes	*What kind of adult programs and events would you like the library to offer? Advanced Computer Classes Would NOT attend	Advanced Computer Classes Would POSSIBLY attend	Advanced Computer Classes YES, would attend	Advanced Computer Classes N/A
Author Talks	Author Talks Would NOT attend	Author Talks Would POSSIBLY attend	Author Talks YES, would attend	Author Talks N/A
Book Discussion Groups	Book Discussion Groups Would NOT attend	Book Discussion Groups Would POSSIBLY attend	Book Discussion Groups YES, would attend	Book Discussion Groups N/A
Cultural Speakers and Events	Cultural Speakers and Events Would NOT attend	Cultural Speakers and Events Would POSSIBLY attend	Cultural Speakers and Events YES, would attend	Cultural Speakers and Events N/A
Introductory Computer Classes	Introductory Computer Classes Would NOT attend	Introductory Computer Classes Would POSSIBLY attend	Introductory Computer Classes YES, would attend	Introductory Computer Classes N/A
Movies	Movies Would NOT attend	Movies Would POSSIBLY attend	Movies YES, would attend	Movies N/A
Small Business Help	Small Business Help Would NOT attend	Small Business Help Would POSSIBLY attend	Small Business Help YES, would attend	Small Business Help N/A

Other (please specify other events)

2. What kind of children's programs and events would you like the library to offer?

	Would NOT attend	Would POSSIBLY attend	Yes, would attend	N/A
Homework Help	*What kind of children's programs and events would you like the library to offer? Homework Help Would NOT attend	Homework Help Would POSSIBLY attend	Homework Help Yes, would attend	Homework Help N/A
Infant Programs (Baby & Me Storytime)	Infant Programs (Baby & Me Storytime) Would NOT attend	Infant Programs (Baby & Me Storytime) Would POSSIBLY attend	Infant Programs (Baby & Me Storytime) Yes, would attend	Infant Programs (Baby & Me Storytime) N/A
Craft Programs	Craft Programs Would NOT attend	Craft Programs Would POSSIBLY attend	Craft Programs Yes, would attend	Craft Programs N/A
Home School Programs	Home School Programs Would NOT attend	Home School Programs Would POSSIBLY attend	Home School Programs Yes, would attend	Home School Programs N/A
Pre-School Programs/Storytimes	Pre-School Programs/Storytimes Would NOT attend	Pre-School Programs/Storytimes Would POSSIBLY attend	Pre-School Programs/Storytimes Yes, would attend	Pre-School Programs/Storytimes N/A
Toddler Programs/Storytimes	Toddler Programs/Storytimes Would NOT attend	Toddler Programs/Storytimes Would POSSIBLY attend	Toddler Programs/Storytimes Yes, would attend	Toddler Programs/Storytimes N/A
Special Events (puppet shows, etc.)	Special Events (puppet shows, etc.) Would NOT attend	Special Events (puppet shows, etc.) Would POSSIBLY attend	Special Events (puppet shows, etc.) Yes, would attend	Special Events (puppet shows, etc.) N/A

Other (please specify)

3. What kind of teen programs and events would you like the library to offer?

	Would NOT attend	Would POSSIBLY attend	Yes, would attend	N/A
Teen Movie Nights	*What kind of teen programs and events would you like the library to offer? Teen Movie Nights Would NOT attend	Teen Movie Nights Would POSSIBLY attend	Teen Movie Nights Yes, would attend	Teen Movie Nights N/A
Video Gaming	Video Gaming Would NOT attend	Video Gaming Would POSSIBLY attend	Video Gaming Yes, would attend	Video Gaming N/A
Teen Library Advisory Board	Teen Library Advisory Board Would NOT attend	Teen Library Advisory Board Would POSSIBLY attend	Teen Library Advisory Board Yes, would attend	Teen Library Advisory Board N/A
Teen Book Clubs	Teen Book Clubs Would NOT attend	Teen Book Clubs Would POSSIBLY attend	Teen Book Clubs Yes, would attend	Teen Book Clubs N/A
Volunteer Hour Fulfillment	Volunteer Hour Fulfillment Would NOT attend	Volunteer Hour Fulfillment Would POSSIBLY attend	Volunteer Hour Fulfillment Yes, would attend	Volunteer Hour Fulfillment N/A

What other types of teen events would you attend?

4. When visiting our website,(www.cityofsafetyharbor.com/library) is it easy to find the information you need?

When visiting our website,(www.cityofsafetyharbor.com/library) is it easy to find the information you need? Yes

Sometimes

I've never used the website

If no, what was difficult to find?

5. Are you aware of these library resources: meeting room facilities; self check-out; or online resources such as reference databases, Ancestry.com, and downloadable audio books?

Are you aware of these library resources: meeting room facilities; self check-out; or online resources such as reference databases, Ancestry.com, and downloadable audio books? YES

If NO, Please let us know which of these resources you would like to learn about:

6. Would you like to receive emails from the library regarding upcoming events?

Would you like to receive emails from the library regarding upcoming events? YES

If YES, please provide your email address.

7. Would you like the library to send you email notifications regarding your overdue items and when items you requested are available for pick up?

Would you like the library to send you email notifications regarding your overdue items and when items you requested are available for pick up? YES

If YES, please provide your email address and library barcode number.

8. How would you rate the expanded, remodeled Library facility?

	Poor D	Average C	Above Average B	Excellent A+	N/A
Grade Us!	*How would you rate the expanded, remodeled Library facility? Grade Us! Poor D	Grade Us! Average C	Grade Us! Above Average B	Grade Us! Excellent A+	Grade Us! N/A

Do you have any suggestions for improvements?

9. Overall, how would your rate your experience with the Safety Harbor Public Library?

Overall, how would your rate your experience with the Safety Harbor Public Library? Excellent Good	Fair Poor	N/A
Comments

10. Please let us know if there is anything we can do to serve you better. We appreciate and value your feedback.

Please let us know if there is anything we can do to serve you better. We appreciate and value your feedback.