Customer Service Survey

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The Safety Harbor Public Library is committed to superior, quality service. To help us continue to improve these services, please take a few minutes to complete this survey. We thank you for the opportunity to better serve you.

Lana Bullian
Library Director

1. What kind of adult programs and events would you like the library to offer?

	Would NOT attend	Would POSSIBLY attend	YES, would attend	N/A
Advanced Computer Classes	What kind of adult programs and events would you like the library to offer? Advanced Computer Classes Would NOT attend	Would POSSIBLY attend	YES, would attend	N/A
Author Talks	Author Talks Would NOT attend	Would POSSIBLY attend	YES, would attend	N/A
Book Discussion Groups	Book Discussion Groups Would NOT attend	Would POSSIBLY attend	YES, would attend	N/A
Cultural Speakers and Events	Cultural Speakers and Events Would NOT attend	Would POSSIBLY attend	YES, would attend	N/A
Introductory Computer Classes	Introductory Computer Classes Would NOT attend	Would POSSIBLY attend	YES, would attend	N/A
Movies	Movies Would NOT attend	Would POSSIBLY attend	YES, would attend	N/A
Small Business Help	Small Business Help Would NOT attend	Would POSSIBLY attend	YES, would attend	N/A

Other (please specify other events)

2. What kind of children's programs and events would you like the library to offer?

	Would NOT attend	Would POSSIBLY attend	Yes, would attend	N/A
Infant Programs (Baby & Me Storytime)	What kind of children's programs and events would you like the library to offer? Infant Programs (Baby & Me Storytime) Would NOT attend	Would POSSIBLY attend	Yes, would attend	N/A
Homework Help	Homework Help Would NOT attend	Would POSSIBLY attend	Yes, would attend	N/A
Toddler Programs/Storytimes	Toddler Programs/Storytimes Would NOT attend	Would POSSIBLY attend	Yes, would attend	N/A
Craft Programs	Craft Programs Would NOT attend	Would POSSIBLY attend	Yes, would attend	N/A
Pre-School Programs/Storytimes	Pre-School Programs/Storytimes Would NOT attend	Would POSSIBLY attend	Yes, would attend	N/A
Home School Programs	Home School Programs Would NOT attend	Would POSSIBLY attend	Yes, would attend	N/A
Special Events (puppet shows, etc.)	Special Events (puppet shows, etc.) Would NOT attend	Would POSSIBLY attend	Yes, would attend	N/A

Other (please specify)

3. What kind of teen programs and events would you like the library to offer?

	Would NOT attend	Would POSSIBLY attend	Yes, would attend	N/A
Volunteer Hour Fulfillment	What kind of teen programs and events would you like the library to offer? Volunteer Hour Fulfillment Would NOT attend	Would POSSIBLY attend	Yes, would attend	N/A
Video Gaming	Video Gaming Would NOT attend	Would POSSIBLY attend	Yes, would attend	N/A
Teen Library Advisory Board	Teen Library Advisory Board Would NOT attend	Would POSSIBLY attend	Yes, would attend	N/A
Teen Book Clubs	Teen Book Clubs Would NOT attend	Would POSSIBLY attend	Yes, would attend	N/A
Teen Movie Nights	Teen Movie Nights Would NOT attend	Would POSSIBLY attend	Yes, would attend	N/A

What other types of teen events would you attend?

4. When visiting our website,(www.cityofsafetyharbor.com/library) is it easy to find the information you need?

When visiting our website,(www.cityofsafetyharbor.com/library) is it easy to find the information you need? Yes

Sometimes

I've never used the website

If no, what was difficult to find?

5. Are you aware of these library resources: meeting room facilities; self check-out; or online resources such as reference databases, Ancestry.com, and downloadable audio books?

Are you aware of these library resources: meeting room facilities; self check-out; or online resources such as reference databases, Ancestry.com, and downloadable audio books? YES

If NO, Please let us know which of these resources you would like to learn about:

6. Would you like to receive emails from the library regarding upcoming events?

Would you like to receive emails from the library regarding upcoming events? YES

If YES, please provide your email address.

7. Would you like the library to send you email notifications regarding your overdue items and when items you requested are available for pick up?

Would you like the library to send you email notifications regarding your overdue items and when items you requested are available for pick up? YES

If YES, please provide your email address and library barcode number.

8. How would you rate the expanded, remodeled Library facility?

	Poor D	Average C	Above Average B	Excellent A+	N/A
Grade Us!	How would you rate the expanded, remodeled Library facility? Grade Us! Poor D	Average C	Above Average B	Excellent A+	N/A

Do you have any suggestions for improvements?

9. Overall, how would your rate your experience with the Safety Harbor Public Library?

Overall, how would your rate your experience with the Safety Harbor Public Library? Excellent Good	Fair Poor	N/A
Comments

10. Please let us know if there is anything we can do to serve you better. We appreciate and value your feedback.

Please let us know if there is anything we can do to serve you better. We appreciate and value your feedback.