PSC Customer Service Survey
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1. Paul Smith's College ~ It's About the Experience!
We want our students, employees, and their families to be satisfied with the service we provide. We value your responses and will use your feedback to improve our service.
1
. Which office did you visit or have contact with?
Which office did you visit or have contact with?
Admissions
Business Office
Campus Safety
Career Services
College Advancement
Deans' Office
Financial Aid
Human Resources
Registrars Office
Residence Life
Student Accounts
Other (please specify)
2
. How were you greeted?
How were you greeted?
Felt welcome.
Felt like "just another number".
Felt like a stranger from another planet.
Other (please specify)
3
. Did you receive the information and/or assistance you wanted?
Did you receive the information and/or assistance you wanted?
Yes. Everything was fine.
I didn't like the answer, but I got what I needed.
No. I was frustrated. (Please explain in the space provided below)
Comments
4
. Any feedback? Please let us know how we are doing.
Any feedback? Please let us know how we are doing.
Great job--keep it up!
You've got a tough job. But thanks.
I wish it had been more pleasant and/or easier.
I hope you'll consider changing the way you talk to people.
Comments
5
. Your anonymous response is fine, but we would prefer being able to talk with you about your experience. Add your contact information in the box provided.
Your anonymous response is fine, but we would prefer being able to talk with you about your experience. Add your contact information in the box provided.
Thank you for taking the time to repond to our survey.
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