Porter's Customer Survey 2011 1. Question Title * 1. Porter's Values your feedback - If you wish to be contacted regarding your specific situation, please provide contact information and include name, email address, phone number and if appropriate your order number. Question Title * 2. What was your main purpose for visiting Porters.com today? To make a purchase Compare prices See new products As a reference Question Title * 3. How do you most often shop when purchasing from Porter's? Website Call Customer Service Catalog Mail In-store Have never purchased Question Title * 4. How did you hear about Porter's? Search Engine Friend / Co-Worker Work School Catalog Other Question Title * 5. Do you shop using a mobile device? I use my mobile device to browse websites but not to make purchases I browse and purchase from my mobile device I do not use a mobile device for browsing or online purchasing Question Title * 6. If you have recently experienced a problem with a Porter's purchase, which of the following best describes the issue encountered? No problems encountered Quality of product Quality of service Delivery time Question Title * 7. What changes would you like to see made to Porters.com? Question Title * 8. What is the likelihood you will place your next order with Porter's? Very Likely Likely 50/50 Unlikely Very Unlikely Question Title * 9. If you would like to receive the Porter's e-newsletter please subscribe by entering your email address below: Done
