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2009-2010 Visitor Survey

 

1. Is this your first visit to Teavana.com?

Is this your first visit to Teavana.com?   Yes No

2. Are you . . .

Are you . . .   Under 18 18 - 25 26 - 34 35 - 49 50 - 65 Over 65

3. Have you ever shopped at Teavana before?

Have you ever shopped at Teavana before?   Yes, but only in stores Yes, but only online Yes, in stores and online No, but I’ve visited the stores No, I’m new to Teavana

4. How often do you drink tea?

How often do you drink tea?   More than 3 cups a day 1 - 3 cups a day A few cups a week Only on special occasions I don't drink tea

5. Why do you drink tea?

Why do you drink tea?   Enjoy the taste Overall health benefits For antioxidants For energy boost To relax To lose weight

Other (please specify)

6. When you drink tea, it is most likely . . . (choose all that apply)

When you drink tea, it is most likely . . . (choose all that apply)   in the morning to get going on-the-go while running errands or commuting during work hours as a healthy option during "me-time" at home while hanging out with friends or hosting guests with meals in the evening to relax before bed

Other (please specify)

7. What is the purpose of your visit today?

What is the purpose of your visit today?   Shop for teas Shop for teapots or other tea accessories Find a Teavana store near you Just browsing Learn more about teas Check order status Contact Customer Service

Other (please specify)

8. If you chose "Shopping" above, who are you shopping for?

If you chose "Shopping" above, who are you shopping for?   Yourself A gift for someone else Both (myself and someone else)

9. How likely are you to recommend Teavana to a friend?

	1	2	3	4	5	6	7	8	9	10
1 = unlikely, 10 = extremely likely	*How likely are you to recommend Teavana to a friend? 1 = unlikely, 10 = extremely likely 1	1 = unlikely, 10 = extremely likely 2	1 = unlikely, 10 = extremely likely 3	1 = unlikely, 10 = extremely likely 4	1 = unlikely, 10 = extremely likely 5	1 = unlikely, 10 = extremely likely 6	1 = unlikely, 10 = extremely likely 7	1 = unlikely, 10 = extremely likely 8	1 = unlikely, 10 = extremely likely 9	1 = unlikely, 10 = extremely likely 10

10. Please add any comments you have for improving the website or Teavana. We welcome specific suggestions, features that are important or thoughts on what we need to improve.

Please add any comments you have for improving the website or Teavana. We welcome specific suggestions, features that are important or thoughts on what we need to improve.

11. If you would like a response to your questions, please leave your email address here. This will only be used to respond to your survey answers:

If you would like a response to your questions, please leave your email address here. This will only be used to respond to your survey answers: