CPD Customer Satisfaction Survey

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1. When you are in contact with CPD, you are most often in the role of:

When you are in contact with CPD, you are most often in the role of:   Developer Contractor Homeowner I play multiple roles

2. How many times have you accessed services from CPD in the past six months?

How many times have you accessed services from CPD in the past six months?   1-3 times 4-6 times 7-9 times 10 or more times

3. Which CPD division did you contact the most?

Which CPD division did you contact the most?   Planning Permitting Code Enforcement Front Counter

4. Which division did you most recently contact?

Which division did you most recently contact?   Planning Permitting Code Enforcement Front Counter

5. Is your business with CPD staff conducted mostly:

Is your business with CPD staff conducted mostly:   at the CPD office at the job-site via telephone via email online

6. When you visit the CPD office for services, how much time does each transaction typically take?

When you visit the CPD office for services, how much time does each transaction typically take?   Less than 10 minutes 10-20 minutes More than 20 minutes Does not apply

7. Is this acceptable?

Is this acceptable?   Yes No I don't know