Customer Satisfaction is a Must!
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1.
*
1
. Phone etiquette and friendliness of staff when making the appointment?
Phone etiquette and friendliness of staff when making the appointment?
Excellent
Good
Fair
Poor
Unacceptable
Not Applicable
2
. Were you greeted when you walked in the door?
Were you greeted when you walked in the door?
Excellent
Good
Fair
Poor
Unacceptable
Not Applicable
3
. Was checkout fast and efficient?
Was checkout fast and efficient?
Excellent
Good
Fair
Poor
Unacceptable
Not Applicable
4
. Was your service person running on time?
Was your service person running on time?
Excellent
Good
Fair
Poor
Unacceptable
Not Applicable
5
. Was their appearance and conversation appropriate?
Was their appearance and conversation appropriate?
Excellent
Good
Fair
Poor
Unnaceptable
Not Applicable
6
. If this was your first visit, did you receive a consultation?
If this was your first visit, did you receive a consultation?
Excellent
Good
Fair
Poor
Unacceptable
Not Applicable
7
. Were you educated on the products used during your service?
Were you educated on the products used during your service?
Excellent
Good
Fair
Poor
Unacceptable
Not Applicable
8
. Overall, my experience with The Spa at River Ridge has been:
Overall, my experience with The Spa at River Ridge has been:
Excellent
Good
Fair
Poor
Unacceptable
Not Applicable
9
. Name:
Name:
10
. Additional Comments
Additional Comments
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