Customer Service Start-Up Survey

1. Please provide us with your contact information. This will allow us to contact you about any concerns you may have.

Please provide us with your contact information. This will allow us to contact you about any concerns you may have. Name:
Company:
Phone:
Email Address:

2. What was the name of the service technician that installed your tool?

What was the name of the service technician that installed your tool?

3. Tool serial # (if Known)

Tool serial # (if Known)

4. Please rate the level of service you received below:

	Strongly Agree	Agree	Undecided	Disagree	Strongly Disagree
The Start-up was scheduled to meet my needs	*Please rate the level of service you received below: The Start-up was scheduled to meet my needs Strongly Agree	The Start-up was scheduled to meet my needs Agree	The Start-up was scheduled to meet my needs Undecided	The Start-up was scheduled to meet my needs Disagree	The Start-up was scheduled to meet my needs Strongly Disagree
The factory support was professional and adequate	The factory support was professional and adequate Strongly Agree	The factory support was professional and adequate Agree	The factory support was professional and adequate Undecided	The factory support was professional and adequate Disagree	The factory support was professional and adequate Strongly Disagree
The support staff was courteous	The support staff was courteous Strongly Agree	The support staff was courteous Agree	The support staff was courteous Undecided	The support staff was courteous Disagree	The support staff was courteous Strongly Disagree
The support staff was knowledgeable and helpful	The support staff was knowledgeable and helpful Strongly Agree	The support staff was knowledgeable and helpful Agree	The support staff was knowledgeable and helpful Undecided	The support staff was knowledgeable and helpful Disagree	The support staff was knowledgeable and helpful Strongly Disagree
The support staff was easy to understand	The support staff was easy to understand Strongly Agree	The support staff was easy to understand Agree	The support staff was easy to understand Undecided	The support staff was easy to understand Disagree	The support staff was easy to understand Strongly Disagree
All equipment documentation was accurate	All equipment documentation was accurate Strongly Agree	All equipment documentation was accurate Agree	All equipment documentation was accurate Undecided	All equipment documentation was accurate Disagree	All equipment documentation was accurate Strongly Disagree
Training and operation of the equipment was adequate	Training and operation of the equipment was adequate Strongly Agree	Training and operation of the equipment was adequate Agree	Training and operation of the equipment was adequate Undecided	Training and operation of the equipment was adequate Disagree	Training and operation of the equipment was adequate Strongly Disagree
The start-up was completed tomy satisfaction	The start-up was completed tomy satisfaction Strongly Agree	The start-up was completed tomy satisfaction Agree	The start-up was completed tomy satisfaction Undecided	The start-up was completed tomy satisfaction Disagree	The start-up was completed tomy satisfaction Strongly Disagree

5. Overall, how would you rate the quality of the assistance you received during the start up?

Overall, how would you rate the quality of the assistance you received during the start up? Excellent

Very Good

Good

Poor

Very Poor

6. Do you have any suggestions for improvement of our start-up process?

Do you have any suggestions for improvement of our start-up process?