Customer Service Satisfaction
Exit this survey
1. How Did we Do?
We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)
1
. Overall, how satisfied were you with your recent support experience?
Overall, how satisfied were you with your recent support experience?
Very Satisfied
Somewhat Satisfied
Neither Satisfied nor Dissatisfied
Somewhat Dissatisfied
Very Dissatisfied
2
. Was your issue resolved by our support team?
Was your issue resolved by our support team?
Yes
No
Don't Know
*
3
. What type of issue were you requesting assistance for?
What type of issue were you requesting assistance for?
Billing / Membership
Feature Issue / Problem with Site
Overall Site Experience
Marketplace Product
Mobile App (iPhone, Blackberry, Droid)
Other (please specify)
4
. What website were you using?
What website were you using?
New Site / BETA
Classic / Original Site
I don't know
Not using your Website
5
. Agree or disagree: MMF's response(s) to my emails were timely.
Agree or disagree: MMF's response(s) to my emails were timely.
I did not send an Email
Agree Strongly
Agree Somewhat
Neutral
Disagree Somewhat
Disagree Strongly
I did not receive a response
6
. Agree or Disagree
Agree Strongly
Agree Somewhat
Neutral
Disagree Somewhat
Disagree Strongly
MMF's responses were relevant to my question.
*
Agree or Disagree MMF's responses were relevant to my question. Agree Strongly
MMF's responses were relevant to my question. Agree Somewhat
MMF's responses were relevant to my question. Neutral
MMF's responses were relevant to my question. Disagree Somewhat
MMF's responses were relevant to my question. Disagree Strongly
I feel like MMF's support team understood my problem.
I feel like MMF's support team understood my problem. Agree Strongly
I feel like MMF's support team understood my problem. Agree Somewhat
I feel like MMF's support team understood my problem. Neutral
I feel like MMF's support team understood my problem. Disagree Somewhat
I feel like MMF's support team understood my problem. Disagree Strongly
The email(s) I received from MMF were clear and easy to read.
The email(s) I received from MMF were clear and easy to read. Agree Strongly
The email(s) I received from MMF were clear and easy to read. Agree Somewhat
The email(s) I received from MMF were clear and easy to read. Neutral
The email(s) I received from MMF were clear and easy to read. Disagree Somewhat
The email(s) I received from MMF were clear and easy to read. Disagree Strongly
The instructions I received from MMF were simple to follow.
The instructions I received from MMF were simple to follow. Agree Strongly
The instructions I received from MMF were simple to follow. Agree Somewhat
The instructions I received from MMF were simple to follow. Neutral
The instructions I received from MMF were simple to follow. Disagree Somewhat
The instructions I received from MMF were simple to follow. Disagree Strongly
7
. We read all customer comments. If you have any compliments, suggestions, or complaints to share, we invite you to use the box below:
We read all customer comments. If you have any compliments, suggestions, or complaints to share, we invite you to use the box below:
8
. Do you have a MapMyFitness Premium (Pay) Account?
Do you have a MapMyFitness Premium (Pay) Account?
No / Unsure
Yes
9
. How likely are you to recommend our product to a friend or colleague?
How likely are you to recommend our product to a friend or colleague?
0 - Not a Chance
1
2
3
4
5
6
7
8
9
10 - Very Likely
10
. If you provide your email address below we may contact you for follow-up questions to help us better understand your issues as well as help us improve our service. If that's ok with you then please type your email address below.
If you provide your email address below we may contact you for follow-up questions to help us better understand your issues as well as help us improve our service. If that's ok with you then please type your email address below.
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