Golden View Client Satisfaction Survey of Interpretation Service

Thank you for taking the time to provide feedback about Golden View's interpretation service.
This survey should take less than five minutes to complete and your answers will help shape the future of Golden View’s service.

1. Customer Information

Customer Information Name:
Job title:
Company:
Email:

2. How did you hear about Golden View (China) Technologies Inc.?

How did you hear about Golden View (China) Technologies Inc.? Google

Baidu

By direct email

By phone sales

By friend

Other (please specify)

3. Using the scale below, where 5 means extremely satisfied and 1 means not satisfied at all, please indicate how satisfied you are with each of the following features or attributes overall.

	Extremely satisfied (5)	Very satisfied	Neutral	Very unsatisfied	Extremely unsatisfied (1)
Interpretation quality	*Using the scale below, where 5 means extremely satisfied and 1 means not satisfied at all, please indicate how satisfied you are with each of the following features or attributes overall. Interpretation quality Extremely satisfied (5)	Interpretation quality Very satisfied	Interpretation quality Neutral	Interpretation quality Very unsatisfied	Interpretation quality Extremely unsatisfied (1)
Interpreter's appearance	Interpreter's appearance Extremely satisfied (5)	Interpreter's appearance Very satisfied	Interpreter's appearance Neutral	Interpreter's appearance Very unsatisfied	Interpreter's appearance Extremely unsatisfied (1)
Professionalism	Professionalism Extremely satisfied (5)	Professionalism Very satisfied	Professionalism Neutral	Professionalism Very unsatisfied	Professionalism Extremely unsatisfied (1)
On time	On time Extremely satisfied (5)	On time Very satisfied	On time Neutral	On time Very unsatisfied	On time Extremely unsatisfied (1)
Preparation in advance	Preparation in advance Extremely satisfied (5)	Preparation in advance Very satisfied	Preparation in advance Neutral	Preparation in advance Very unsatisfied	Preparation in advance Extremely unsatisfied (1)

4. Please think about the etiquette, behavior and apparel of the interpreter. How is the picture in your mind?

Please think about the etiquette, behavior and apparel of the interpreter. How is the picture in your mind? Very good

Good

Neutral

Improper

Bad attitude

Other (please specify)

5. Did you experience any following problems while using Golden View's interpreter(s)?

Did you experience any following problems while using Golden View's interpreter(s)? Be late for meeting

Leave meeting early

Walkout for private affairs frequently

Other (please specify)

6. During the interpretation, did the interpreter try to develop his/her own business?

During the interpretation, did the interpreter try to develop his/her own business? Frequently

Sometimes

Not at all

7. Did the project manager's arrangement match your agenda? How did you feel about his/her ability of solving problems?

Did the project manager's arrangement match your agenda? How did you feel about his/her ability of solving problems? Can't be reached

Buck-passing

Bad service attitude

Very good

8. Do you have any suggestion about our interpretation service?

Do you have any suggestion about our interpretation service? About interpreter:
About project manager:
About service (for example expanding language pairs):

9. How likely would you use Golden View's interpretation service next time? Would you say you....

How likely would you use Golden View's interpretation service next time? Would you say you.... Yes, I will

No, I won't

Maybe

10. Based on your experiences to date, how likely would you be to recommend Golden View to others? Would you say you....

Based on your experiences to date, how likely would you be to recommend Golden View to others? Would you say you.... Do you usually have business trip and therefore need professional interpretation service (Y/N)?
In which cities you need interpretation service?
You need which languages interpretations?
Besides interpretation, do you need other additional services?

Golden View Client Satisfaction Survey of Interpretation ServiceExit this survey

Golden View Client Satisfaction Survey of Interpretation Service
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