| I was treated in a friendly, knowledgeable and professional manner. | | | | | |
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| My visit, telephone call and/or email message to the office was handled in a timely manner. | | | | | |
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| I received the information I needed and know exactly what I need to do next. | | | | | |
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| The Web presence was helpful and informative. | | | | | |
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| The staff member expressed a sincere interest in me, and I felt respected and valued as an individual. | | | | | |
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| I was encouraged to come by for help. | | | | | |
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| I was made aware that changes to my schedule may affect my program/degree requirements. | | | | | |
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| I was assisted in developing a long-term education plan. | | | | | |
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| I was given help in connecting with campus resources. (Learning Resource Center, Counseling Services, etc.) | | | | | |
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| I was referred to the financial aid office when necessary. | | | | | |
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| I would prefer to have contact via email/Internet or other electronic technology instead of a face to face meeting. | | | | | |
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| I am satisfied with the quality of service. | | | | | |
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