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ISP Forensic Services Customer Survey Q4 2009

 

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1. Please provide your contact information. (Name not required and any information provided will be kept confidential).
Contact information is required if you would like the lab to respond to your comments.

Please provide your contact information. (Name not required and any information provided will be kept confidential). Contact information is required if you would like the lab to respond to your comments.   Name:
Agency:
Work Address:
City/Town:
ZIP/Postal Code:
Email Address:
Phone Number:

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2. The examination(s) performed by ISP Forensic Services on this case met my needs.

The examination(s) performed by ISP Forensic Services on this case met my needs.   Strongly Agree Agree Disagree Strongly Disagree Not Applicable / No Opinion

Additional Comments

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3. Please rate the helpfulness and customer service of the ISP FORENSIC EVIDENCE STAFF during the submission process.

Please rate the helpfulness and customer service of the ISP FORENSIC EVIDENCE STAFF during the submission process.   Excellent Good Average Poor Unacceptable Don't Know / No Opinion

Additional Comments

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4. Please rate the helpfulness and customer service of the ISP SCIENTIFIC STAFF while the case was being processed.

Please rate the helpfulness and customer service of the ISP SCIENTIFIC STAFF while the case was being processed.   Excellent Good Average Poor Unacceptable Don't Know / No Opinion

Additional Comments

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5. The quality of examinations ______________ my expectations.

The quality of examinations ______________ my expectations.   Exceeded Met Nearly Met Failed to Meet Don't Know / No Opinion

Additional Comments

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6. I was able to understand the discussions with the laboratory examiner/scientist.

I was able to understand the discussions with the laboratory examiner/scientist.   Strongly Agree Agree Disagree Strongly Disagree Not Applicable / No Opinion

Additional Comments

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7. I felt comfortable asking the examiner/scientist questions.

I felt comfortable asking the examiner/scientist questions.   Strongly Agree Agree Disagree Strongly Disagree Not Applicable / No Opinion

Additional Comments

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8. The timeliness in returning my phone calls or emails needed _____.

The timeliness in returning my phone calls or emails needed _____.   No improvement Some improvement Considerable improvement Don't Know / Not Applicable

Additional Comments

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9. I feel my POST training was sufficient for me to feel comfortable properly packaging and preserving all the types of evidence I may encounter on a typical case.

I feel my POST training was sufficient for me to feel comfortable properly packaging and preserving all the types of evidence I may encounter on a typical case.   Strongly Agree Agree Disagree Strongly Disagree No Opinion / Not Applicable

Additional Comments

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10. If I needed help properly packaging or preserving evidence I would most likely _______. (Multiple answers allowed)

If I needed help properly packaging or preserving evidence I would most likely _______. (Multiple answers allowed)   Consult an ISP laboratory scientist Consult an ISP laboratory evidence specialist Consult my agency evidence specialist Consult an officer from my agency or another agency Consult with the ISP evidence handbook Try my best and hope the lab does not reject it Not Applicable

Additional Comments

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11. The laboratory reports were well written and easy to understand.

The laboratory reports were well written and easy to understand.   Strongly Agree Agree Disagree Strongly Disagree Not Applicable / No Opinion

Additional Comments

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12. The laboratory staff maintained strict confidentiality regarding the results of this case.

The laboratory staff maintained strict confidentiality regarding the results of this case.   Strongly Agree Agree Disagree Strongly Disagree Not Applicable / No Opinion

Additional Comments

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13. The laboratory report was able to withstand legal scrutiny.

The laboratory report was able to withstand legal scrutiny.   Strongly Agree Agree Disagree Strongly Disagree Not Applicable / No Opinion

Additional Comments

14. What are some of your main concerns about ISP Forensic Services? (If you have no concerns, you may leave this question blank).

What are some of your main concerns about ISP Forensic Services? (If you have no concerns, you may leave this question blank).

15. What are some positives about ISP Forensic Services or staff? (If you have no comments you may leave this question blank).

What are some positives about ISP Forensic Services or staff? (If you have no comments you may leave this question blank).

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16. If ISP Forensic Services added any service, what services would be most helpful to your investigations? Please rate each service by importance/helpfulness to your investigations (each rating may be used more than once).

	1 (least important/least useful )	2	3 (neutral)	4	5 (most important/most useful)
Paint Transfer	*If ISP Forensic Services added any service, what services would be most helpful to your investigations? Please rate each service by importance/helpfulness to your investigations (each rating may be used more than once). Paint Transfer 1 (least important/least useful )	Paint Transfer 2	Paint Transfer 3 (neutral)	Paint Transfer 4	Paint Transfer 5 (most important/most useful)
Headlamp Filaments	Headlamp Filaments 1 (least important/least useful )	Headlamp Filaments 2	Headlamp Filaments 3 (neutral)	Headlamp Filaments 4	Headlamp Filaments 5 (most important/most useful)
Hair/Fiber Examination	Hair/Fiber Examination 1 (least important/least useful )	Hair/Fiber Examination 2	Hair/Fiber Examination 3 (neutral)	Hair/Fiber Examination 4	Hair/Fiber Examination 5 (most important/most useful)
Glass Analysis	Glass Analysis 1 (least important/least useful )	Glass Analysis 2	Glass Analysis 3 (neutral)	Glass Analysis 4	Glass Analysis 5 (most important/most useful)
Fracture Matching	Fracture Matching 1 (least important/least useful )	Fracture Matching 2	Fracture Matching 3 (neutral)	Fracture Matching 4	Fracture Matching 5 (most important/most useful)
Soil Comparison	Soil Comparison 1 (least important/least useful )	Soil Comparison 2	Soil Comparison 3 (neutral)	Soil Comparison 4	Soil Comparison 5 (most important/most useful)
Blood Spatter Analysis at Crime Scenes	Blood Spatter Analysis at Crime Scenes 1 (least important/least useful )	Blood Spatter Analysis at Crime Scenes 2	Blood Spatter Analysis at Crime Scenes 3 (neutral)	Blood Spatter Analysis at Crime Scenes 4	Blood Spatter Analysis at Crime Scenes 5 (most important/most useful)
Full Crime Scene Photography	Full Crime Scene Photography 1 (least important/least useful )	Full Crime Scene Photography 2	Full Crime Scene Photography 3 (neutral)	Full Crime Scene Photography 4	Full Crime Scene Photography 5 (most important/most useful)
Bullet Trajectory at Crime Scenes	Bullet Trajectory at Crime Scenes 1 (least important/least useful )	Bullet Trajectory at Crime Scenes 2	Bullet Trajectory at Crime Scenes 3 (neutral)	Bullet Trajectory at Crime Scenes 4	Bullet Trajectory at Crime Scenes 5 (most important/most useful)
Reconstruction at Crime Scenes	Reconstruction at Crime Scenes 1 (least important/least useful )	Reconstruction at Crime Scenes 2	Reconstruction at Crime Scenes 3 (neutral)	Reconstruction at Crime Scenes 4	Reconstruction at Crime Scenes 5 (most important/most useful)
Full-service Crime Scene Response	Full-service Crime Scene Response 1 (least important/least useful )	Full-service Crime Scene Response 2	Full-service Crime Scene Response 3 (neutral)	Full-service Crime Scene Response 4	Full-service Crime Scene Response 5 (most important/most useful)

Additional Comments/Other services that should be considered