1. Default Section

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* 1. Please provide your contact information. (Name not required and any information provided will be kept confidential).
Contact information is required if you would like the lab to respond to your comments.

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* 2. The examination(s) performed by ISP Forensic Services on this case met my needs.

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* 3. Please rate the helpfulness and customer service of the ISP FORENSIC EVIDENCE STAFF during the submission process.

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* 4. Please rate the helpfulness and customer service of the ISP SCIENTIFIC STAFF while the case was being processed.

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* 5. The quality of examinations ______________ my expectations.

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* 6. I was able to understand the discussions with the laboratory examiner/scientist.

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* 7. I felt comfortable asking the examiner/scientist questions.

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* 8. The timeliness in returning my phone calls or emails needed _____.

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* 9. I feel my POST training was sufficient for me to feel comfortable properly packaging and preserving all the types of evidence I may encounter on a typical case.

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* 10. If I needed help properly packaging or preserving evidence I would most likely _______. (Multiple answers allowed)

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* 11. The laboratory reports were well written and easy to understand.

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* 12. The laboratory staff maintained strict confidentiality regarding the results of this case.

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* 13. The laboratory report was able to withstand legal scrutiny.

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* 14. What are some of your main concerns about ISP Forensic Services? (If you have no concerns, you may leave this question blank).

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* 15. What are some positives about ISP Forensic Services or staff? (If you have no comments you may leave this question blank).

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* 16. If ISP Forensic Services added any service, what services would be most helpful to your investigations? Please rate each service by importance/helpfulness to your investigations (each rating may be used more than once).

  1 (least important/least useful ) 2 3 (neutral) 4 5 (most important/most useful)
Paint Transfer
Headlamp Filaments
Hair/Fiber Examination
Glass Analysis
Fracture Matching
Soil Comparison
Blood Spatter Analysis at Crime Scenes
Full Crime Scene Photography
Bullet Trajectory at Crime Scenes
Reconstruction at Crime Scenes
Full-service Crime Scene Response

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