Moneyvillage Customer Survey

We would like you to provide feedback on how you rate our service and your experience so far.

Please complete the following questions.

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Please rate the following (1=Low/Poor and 5=High/Excellent)

	1	2	3	4	5
Q1. How would you rate Moneyvillage in terms of having reduced the number of calls/letters from your creditors?	*Please rate the following (1=Low/Poor and 5=High/Excellent) Q1. How would you rate Moneyvillage in terms of having reduced the number of calls/letters from your creditors? 1	Q1. How would you rate Moneyvillage in terms of having reduced the number of calls/letters from your creditors? 2	Q1. How would you rate Moneyvillage in terms of having reduced the number of calls/letters from your creditors? 3	Q1. How would you rate Moneyvillage in terms of having reduced the number of calls/letters from your creditors? 4	Q1. How would you rate Moneyvillage in terms of having reduced the number of calls/letters from your creditors? 5
Q2. How would you rate your understanding of the importance of the regular reviews we undertake on your plan?	Q2. How would you rate your understanding of the importance of the regular reviews we undertake on your plan? 1	Q2. How would you rate your understanding of the importance of the regular reviews we undertake on your plan? 2	Q2. How would you rate your understanding of the importance of the regular reviews we undertake on your plan? 3	Q2. How would you rate your understanding of the importance of the regular reviews we undertake on your plan? 4	Q2. How would you rate your understanding of the importance of the regular reviews we undertake on your plan? 5
Q3. How satisfied are you with Moneyvillage in terms of the service provided by your Personal Adviser and his/her colleagues?	Q3. How satisfied are you with Moneyvillage in terms of the service provided by your Personal Adviser and his/her colleagues? 1	Q3. How satisfied are you with Moneyvillage in terms of the service provided by your Personal Adviser and his/her colleagues? 2	Q3. How satisfied are you with Moneyvillage in terms of the service provided by your Personal Adviser and his/her colleagues? 3	Q3. How satisfied are you with Moneyvillage in terms of the service provided by your Personal Adviser and his/her colleagues? 4	Q3. How satisfied are you with Moneyvillage in terms of the service provided by your Personal Adviser and his/her colleagues? 5
Q4. Overall, how effectively do you feel that Moneyvillage has acted on your behalf?	Q4. Overall, how effectively do you feel that Moneyvillage has acted on your behalf? 1	Q4. Overall, how effectively do you feel that Moneyvillage has acted on your behalf? 2	Q4. Overall, how effectively do you feel that Moneyvillage has acted on your behalf? 3	Q4. Overall, how effectively do you feel that Moneyvillage has acted on your behalf? 4	Q4. Overall, how effectively do you feel that Moneyvillage has acted on your behalf? 5

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Please complete the following

	Yes	No	Partly
Q5. Are you aware of and understand the alternative solutions that may be available?	*Please complete the following Q5. Are you aware of and understand the alternative solutions that may be available? Yes	Q5. Are you aware of and understand the alternative solutions that may be available? No	Q5. Are you aware of and understand the alternative solutions that may be available? Partly
Q6. Have these ever been explained to you and which may be applicable to your circumstances?	Q6. Have these ever been explained to you and which may be applicable to your circumstances? Yes	Q6. Have these ever been explained to you and which may be applicable to your circumstances? No	Q6. Have these ever been explained to you and which may be applicable to your circumstances? Partly
Q7. Are you aware of and understand full and final settlements?	Q7. Are you aware of and understand full and final settlements? Yes	Q7. Are you aware of and understand full and final settlements? No	Q7. Are you aware of and understand full and final settlements? Partly
Q8. Do you feel that you have been kept up to date with the progress on your plan?	Q8. Do you feel that you have been kept up to date with the progress on your plan? Yes	Q8. Do you feel that you have been kept up to date with the progress on your plan? No	Q8. Do you feel that you have been kept up to date with the progress on your plan? Partly
Q9. Do you understand the annual statement and the accompanying information?	Q9. Do you understand the annual statement and the accompanying information? Yes	Q9. Do you understand the annual statement and the accompanying information? No	Q9. Do you understand the annual statement and the accompanying information? Partly

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Please complete the following

	Yes	No
Q10. Did you read the promotion with your annual statement about the additional products and services we offer and would you consider using any of our other services?	*Please complete the following Q10. Did you read the promotion with your annual statement about the additional products and services we offer and would you consider using any of our other services? Yes	Q10. Did you read the promotion with your annual statement about the additional products and services we offer and would you consider using any of our other services? No
Q11. Would you like to be able to view your Debt Management Plan via the internet?	Q11. Would you like to be able to view your Debt Management Plan via the internet? Yes	Q11. Would you like to be able to view your Debt Management Plan via the internet? No

What details would you like to see if you were able to view your account in this way?

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Please complete the following

	Website	Visual Tesimonial	No
Q12a. Finally, would you be prepared to let us quote any positive feedback you may have regarding our service on our website or maybe record a visual testimonial we could also use on our website? Any quotes we use would only quote your initials and town/city of residence.	*Please complete the following Q12a. Finally, would you be prepared to let us quote any positive feedback you may have regarding our service on our website or maybe record a visual testimonial we could also use on our website? Any quotes we use would only quote your initials and town/city of residence. Website	Q12a. Finally, would you be prepared to let us quote any positive feedback you may have regarding our service on our website or maybe record a visual testimonial we could also use on our website? Any quotes we use would only quote your initials and town/city of residence. Visual Tesimonial	Q12a. Finally, would you be prepared to let us quote any positive feedback you may have regarding our service on our website or maybe record a visual testimonial we could also use on our website? Any quotes we use would only quote your initials and town/city of residence. No

Please enter your quote below and your plan reference number starting DMA.

Thank You for completing the survey.

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