311 Customer Satisfaction Survey
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Minneapolis 311 - How Are We Doing?

 
Thank you for taking the time to comment on your experience with Minneapolis 311 by completing the short survey below. We're committed to monitoring the quality of the services we provide, as part of an ongoing improvement process. Your feedback is valuable and appreciated.(All submissions are anonymous unless you choose to share your contact information)

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1. How did you contact Minneapolis 311?

2. What was the nature/reason for using 311?

3. How would you rate the overall professionalism shown by the 311 staff?

4. Overall, how do you rate the quality of services provided by 311?

5. Is the 311 website easy to use/navigate?

6. Overall, how easy is it to use the 311 Self Service form on our website?

7. Overall, did you find the information you were looking for from the 311 website?

8. What level of confidence do you have in us to deliver the services that you require?

9. What time of day did you use 311?

10. What hours would you like to see us open?

11. Based on your experience, how likely is it that you will use us in the future?

12. If you have any comments or suggestions for improvement please explain them in the box below.

13. We appreciate your feedback. Please provide your contact information so that we can follow up on your comments or suggestion for improvment. (Name, Address, Phone Number, Email Address)

14. What is your age? (Used for demographic statistics only)

15. What is your zip code? (Used for demographic statistics only)