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MWR ITT Customer Satisfaction Survey
Office/Customer Service
*
1
. When getting information I typically use the
When getting information I typically use the
Capodichino office for my travel needs
Support Site office for my travel needs
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2
. When booking tours with MWR ITT I prefer to
When booking tours with MWR ITT I prefer to
Book in person
Book over the phone
Book online
3
. When I go to my MWR ITT office it tends to be
When I go to my MWR ITT office it tends to be
In the morning
During lunch
After work
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4
. When interacting with MWR ITT I feel that I get
When interacting with MWR ITT I feel that I get
Excellent customer service
Good customer service
Just OK customer service
5
. When using the website I find it
When using the website I find it
Easy and very useful when booking tours
Somewhat frustrating but manageable
Very difficult and not user friendly
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6
. I prefer to travel with
I prefer to travel with
MWR ITT
USO
QOL
No preference
7
. With reference to the prior question, I made my travel choice because of
With reference to the prior question, I made my travel choice because of
Pricing
Convenience
Tour guides
Locations/destinations
8
. Is MWR ITT doing enough to get information out to you?
Is MWR ITT doing enough to get information out to you?
Most certainly, I am well informed on upcoming tours
I am getting too much information from MWR ITT
I am not getting any information from MWR ITT
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9
. My preferred method of getting information is
My preferred method of getting information is
Panorama
Emails
Website
Social media such as Facebook
A word of mouth
AFN radio
AFN Television
PAO Notes
10
. When using MWR ITT I typically purchase
When using MWR ITT I typically purchase
Extended tour packages
Individual tour packages
Hotel
Train tickets
Airline tickets
Ferry tickets
Event tickets
Unico tickets
11
. I would typically come into the MWR ITT office to
I would typically come into the MWR ITT office to
Purchase travel services
Get Daily tour schedules
Get Do it your self travel information
Get Local event information
Get Maps
Get directions
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