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Peterson Waggoner & Perkins, LLP Client Survey

Thanks for taking the time to respond to this survey. We always take suggestions and feedback seriously and want to improve service to our clients. It should take less than 5 minutes to complete the survey.

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* 1. Choose the type of matter that best describes the type of legal services we provided:

Adoption

Appeal

Bankruptcy

Collection

Corporate

Criminal

Divorce

Employment

Estate Planning

Family Law (Other than divorce)

Guardianship

Juvenile

Probate (Handling the Estate of a Deceased Person)

Real Estate

Other (please specify)

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* 2. Which Attorney(s) assisted you? (Choose all that apply.)

Ted A. Waggoner

T. Andrew Perkins

Lauren Daugherty

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* 3. Please rank your level of satisfactions for each of the following questions:

	Very Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Very Dissatisfied	N/A
Were you satisfied with the way your first call to us was handled?	Were you satisfied with the way your first call to us was handled? Very Satisfied	Were you satisfied with the way your first call to us was handled? Somewhat Satisfied	Were you satisfied with the way your first call to us was handled? Somewhat Dissatisfied	Were you satisfied with the way your first call to us was handled? Very Dissatisfied	Were you satisfied with the way your first call to us was handled? N/A
Were you always treated courteously on the phone?	Were you always treated courteously on the phone? Very Satisfied	Were you always treated courteously on the phone? Somewhat Satisfied	Were you always treated courteously on the phone? Somewhat Dissatisfied	Were you always treated courteously on the phone? Very Dissatisfied	Were you always treated courteously on the phone? N/A
Were you treated courteously when you came into the office?	Were you treated courteously when you came into the office? Very Satisfied	Were you treated courteously when you came into the office? Somewhat Satisfied	Were you treated courteously when you came into the office? Somewhat Dissatisfied	Were you treated courteously when you came into the office? Very Dissatisfied	Were you treated courteously when you came into the office? N/A
Were your telephone calls and emails returned within a reasonable time?	Were your telephone calls and emails returned within a reasonable time? Very Satisfied	Were your telephone calls and emails returned within a reasonable time? Somewhat Satisfied	Were your telephone calls and emails returned within a reasonable time? Somewhat Dissatisfied	Were your telephone calls and emails returned within a reasonable time? Very Dissatisfied	Were your telephone calls and emails returned within a reasonable time? N/A
Were you regularly kept informed about your matter?	Were you regularly kept informed about your matter? Very Satisfied	Were you regularly kept informed about your matter? Somewhat Satisfied	Were you regularly kept informed about your matter? Somewhat Dissatisfied	Were you regularly kept informed about your matter? Very Dissatisfied	Were you regularly kept informed about your matter? N/A
Did your matter move along promptly?	Did your matter move along promptly? Very Satisfied	Did your matter move along promptly? Somewhat Satisfied	Did your matter move along promptly? Somewhat Dissatisfied	Did your matter move along promptly? Very Dissatisfied	Did your matter move along promptly? N/A
Did your attorney understand the facts of your situation or matter?	Did your attorney understand the facts of your situation or matter? Very Satisfied	Did your attorney understand the facts of your situation or matter? Somewhat Satisfied	Did your attorney understand the facts of your situation or matter? Somewhat Dissatisfied	Did your attorney understand the facts of your situation or matter? Very Dissatisfied	Did your attorney understand the facts of your situation or matter? N/A
Was your attorney's legal advice clearly explained?	Was your attorney's legal advice clearly explained? Very Satisfied	Was your attorney's legal advice clearly explained? Somewhat Satisfied	Was your attorney's legal advice clearly explained? Somewhat Dissatisfied	Was your attorney's legal advice clearly explained? Very Dissatisfied	Was your attorney's legal advice clearly explained? N/A
Were you satisfied with your attorney's efforts to resolve your matter?	Were you satisfied with your attorney's efforts to resolve your matter? Very Satisfied	Were you satisfied with your attorney's efforts to resolve your matter? Somewhat Satisfied	Were you satisfied with your attorney's efforts to resolve your matter? Somewhat Dissatisfied	Were you satisfied with your attorney's efforts to resolve your matter? Very Dissatisfied	Were you satisfied with your attorney's efforts to resolve your matter? N/A
How satisfied were you with the resolution of your case?	How satisfied were you with the resolution of your case? Very Satisfied	How satisfied were you with the resolution of your case? Somewhat Satisfied	How satisfied were you with the resolution of your case? Somewhat Dissatisfied	How satisfied were you with the resolution of your case? Very Dissatisfied	How satisfied were you with the resolution of your case? N/A
What is your perception of the overall quality of your experience with our firm?	What is your perception of the overall quality of your experience with our firm? Very Satisfied	What is your perception of the overall quality of your experience with our firm? Somewhat Satisfied	What is your perception of the overall quality of your experience with our firm? Somewhat Dissatisfied	What is your perception of the overall quality of your experience with our firm? Very Dissatisfied	What is your perception of the overall quality of your experience with our firm? N/A

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* 4. Is there anyone at the firm who was particularly courteous or helpful?

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* 5. Is there anyone at the firm who was particularly discourteous or unhelpful?

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* 6. Follow Up Issues:

	Very Likely	Somewhat Likely	Neutral	Somewhat Unlikely	Very Unlikely
If you found yourself in need of legal matters in the future, how likely would you be to use our firm again?	If you found yourself in need of legal matters in the future, how likely would you be to use our firm again? Very Likely	If you found yourself in need of legal matters in the future, how likely would you be to use our firm again? Somewhat Likely	If you found yourself in need of legal matters in the future, how likely would you be to use our firm again? Neutral	If you found yourself in need of legal matters in the future, how likely would you be to use our firm again? Somewhat Unlikely	If you found yourself in need of legal matters in the future, how likely would you be to use our firm again? Very Unlikely
How likely is it that you will recommend our firm to a friend or colleague?	How likely is it that you will recommend our firm to a friend or colleague? Very Likely	How likely is it that you will recommend our firm to a friend or colleague? Somewhat Likely	How likely is it that you will recommend our firm to a friend or colleague? Neutral	How likely is it that you will recommend our firm to a friend or colleague? Somewhat Unlikely	How likely is it that you will recommend our firm to a friend or colleague? Very Unlikely

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* 7. Please provide any additional comments in the box below. Thank you for completing this survey!

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* 8. (Optional) If you would like a partner to contact you regarding this questionnaire, please provide your contact information below:

Name:

Company:

Address:

Address 2:

City/Town:

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ZIP:

Country:

Email Address: