Surrey Voluntary Action Network Service Evaluation Questionnaire
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Annual Survey for Voluntary and Community Groups

This survey will give us information to help provide better services to your organisation.

1. PLEASE NAME THE ORGANISATION THAT THE SURVEY IS BASED ON:

PLEASE NAME THE ORGANISATION THAT THE SURVEY IS BASED ON: RAVS (incorporating Volunteer Centre Runnymede)

Reigate & Banstead VS (incorporating Volunteer Centre Reigate & Banstead)

TVSC (incorporating Volunteer Centres Caterham, Lingfield & Dormansland, Oxted)

VAE (incorporating Volunteer Centre Elmbridge and Volunteer Outreach Point Walton)

VAIS (incorporating Volunteer Centre Spelthorne)

VAMS (incorporating Volunteer Centres Dorking, Epsom and Leatherhead)

VASWS (incorporating Volunteer Centres Farnham, Guildford and Haslemere plus Outreach Points, Ash Cranleigh and Godalming)

VSSH (incorporating Volunteer Centre Surrey Heath)

Please specify the Volunteer Centre if applicable

2. DETAILS OF YOUR ORGANISATION (OPTIONAL)

DETAILS OF YOUR ORGANISATION (OPTIONAL) Contact Name
Organisation
Email Address

3. GENERAL SERVICE EVALUATION: Support & Development Services
Please tick the following list of services if you ‘know about’ and ‘have used’ the service. To aid future planning, it is important to know if the service was used, ‘how valuable’ it has been to you and your organisation.

Comments and Suggestions for improvement of the above General Services

4. VOLUNTEER CENTRE SERVICE EVALUATION
This section asks about recruiting and managing volunteers.

Please tick the following list of services if you ‘know about’ and ‘have used’ the service. To aid future planning, it is important to know, if the service was used, ‘how valuable’ it has been to you and your organisation.

	Know About	Have Used	How Valuable (Indicate value 5 = High)
Assistance with Volunteer Recruitment	VOLUNTEER CENTRE SERVICE EVALUATION This section asks about recruiting and managing volunteers. Please tick the following list of services if you ‘know about’ and ‘have used’ the service. To aid future planning, it is important to know, if the service was used, ‘how valuable’ it has been to you and your organisation. Assistance with Volunteer Recruitment Know About	Have Used	How Valuable (Indicate value 5 = High)
Information/Guidance on the Recruitment of Volunteers	Information/Guidance on the Recruitment of Volunteers Know About	Have Used	How Valuable (Indicate value 5 = High)
Information/Guidance on Marketing and Attracting Volunteers	Information/Guidance on Marketing and Attracting Volunteers Know About	Have Used	How Valuable (Indicate value 5 = High)
Information/Guidance on Induction and Training of Volunteers	Information/Guidance on Induction and Training of Volunteers Know About	Have Used	How Valuable (Indicate value 5 = High)
Information/Guidance on Supervision, Management and Retention of Volunteers	Information/Guidance on Supervision, Management and Retention of Volunteers Know About	Have Used	How Valuable (Indicate value 5 = High)
Information/Guidance on other areas, e.g., Expenses, Insurance, various Policies and Procedures	Information/Guidance on other areas, e.g., Expenses, Insurance, various Policies and Procedures Know About	Have Used	How Valuable (Indicate value 5 = High)
Identification and Development of Volunteering Opportunities	Identification and Development of Volunteering Opportunities Know About	Have Used	How Valuable (Indicate value 5 = High)

Comments and Suggestions for improvement of the above Volunteer Centre Services

5. POLICY, PARTNERSHIPS & REPRESENTATION EVALUATION
This section asks about SVAN’s support of the Voluntary & Community Sector to influence decision making through communication, consultation and support to representatives, local partnerships and boards.

Please tick the following list of services if you ‘know about’ and ‘have made use of’ the service. To aid future planning, it is important to know, if the service was used, ‘how valuable’ it has been to you and your organisation

	Know About	Have Used	How Valuable (Indicate value 5 = High)
Representation of the Voluntary & Community Sector at a strategic level	POLICY, PARTNERSHIPS & REPRESENTATION EVALUATION This section asks about SVAN’s support of the Voluntary & Community Sector to influence decision making through communication, consultation and support to representatives, local partnerships and boards. Please tick the following list of services if you ‘know about’ and ‘have made use of’ the service. To aid future planning, it is important to know, if the service was used, ‘how valuable’ it has been to you and your organisation Representation of the Voluntary & Community Sector at a strategic level Know About	Have Used	How Valuable (Indicate value 5 = High)
Campaign work for Voluntary & Community Sector funding	Campaign work for Voluntary & Community Sector funding Know About	Have Used	How Valuable (Indicate value 5 = High)
Information/Guidance on key local and public sector organisations’ strategic developments	Information/Guidance on key local and public sector organisations’ strategic developments Know About	Have Used	How Valuable (Indicate value 5 = High)
Consultation with the Voluntary & Community Sector on key local and public sector organisations’ strategic developments	Consultation with the Voluntary & Community Sector on key local and public sector organisations’ strategic developments Know About	Have Used	How Valuable (Indicate value 5 = High)

Comments and Suggestions for improvement of the above Policy, Partnerships & Representation Services

6. PLEASE STATE BELOW ANY OTHER COMMENTS YOU WISH TO MAKE ABOUT SVAN’S SERVICES, E.G., ACCESSIBILITY OF SERVICES, EFFICIENCY OF STAFF, ETC.

PLEASE STATE BELOW ANY OTHER COMMENTS YOU WISH TO MAKE ABOUT SVAN’S SERVICES, E.G., ACCESSIBILITY OF SERVICES, EFFICIENCY OF STAFF, ETC.

Thank you for taking the time to fill in this questionnaire

	Know About	Have Used	How Valuable (Indicate value 5 = High)
Assistance with Business Planning	GENERAL SERVICE EVALUATION: Support & Development Services Please tick the following list of services if you ‘know about’ and ‘have used’ the service. To aid future planning, it is important to know if the service was used, ‘how valuable’ it has been to you and your organisation. Assistance with Business Planning Know About	Have Used	How Valuable (Indicate value 5 = High)
Assistance with Setting Up a New Group or Project	Assistance with Setting Up a New Group or Project Know About	Have Used	How Valuable (Indicate value 5 = High)
Criminal Records Disclosure Service	Criminal Records Disclosure Service Know About	Have Used	How Valuable (Indicate value 5 = High)
Directory	Directory Know About	Have Used	How Valuable (Indicate value 5 = High)
Email Alerts	Email Alerts Know About	Have Used	How Valuable (Indicate value 5 = High)
Equipment: e.g., Photocopier, Laminator, Projector, Binding Machine, Laptop, etc.	Equipment: e.g., Photocopier, Laminator, Projector, Binding Machine, Laptop, etc. Know About	Have Used	How Valuable (Indicate value 5 = High)
Help With Funding Applications	Help With Funding Applications Know About	Have Used	How Valuable (Indicate value 5 = High)
Information/Guidance on Funding Sources	Information/Guidance on Funding Sources Know About	Have Used	How Valuable (Indicate value 5 = High)
Information/Guidance on Governance	Information/Guidance on Governance Know About	Have Used	How Valuable (Indicate value 5 = High)
Information/Guidance on Organisational Policies	Information/Guidance on Organisational Policies Know About	Have Used	How Valuable (Indicate value 5 = High)
Information/Assistance on Financial Record Keeping	Information/Assistance on Financial Record Keeping Know About	Have Used	How Valuable (Indicate value 5 = High)
Meeting/Conference Room(s)	Meeting/Conference Room(s) Know About	Have Used	How Valuable (Indicate value 5 = High)
Networking Events	Networking Events Know About	Have Used	How Valuable (Indicate value 5 = High)
Newsletter	Newsletter Know About	Have Used	How Valuable (Indicate value 5 = High)
Organisational Health Checks	Organisational Health Checks Know About	Have Used	How Valuable (Indicate value 5 = High)
Resource Bank: e.g., Toolkits, Guides	Resource Bank: e.g., Toolkits, Guides Know About	Have Used	How Valuable (Indicate value 5 = High)
Training/Workshops	Training/Workshops Know About	Have Used	How Valuable (Indicate value 5 = High)
Up to Date News Concerning the Sector	Up to Date News Concerning the Sector Know About	Have Used	How Valuable (Indicate value 5 = High)
Volunteering (Volunteer Centre) see next section	Volunteering (Volunteer Centre) see next section Know About	Have Used	How Valuable (Indicate value 5 = High)
Website	Website Know About	Have Used	How Valuable (Indicate value 5 = High)