Sea-Bird Electronics Customer Satisfaction Survey
 

Please take this short survey to rate Sea-Bird's performance

 

1. What were your reason(s) for contacting Sea-Bird? Please rank your contact experience:

 Very DissatisfiedDissatisfiedSatisfiedVery Satisfied
New product information
Sales quote
Routine service request and quote
Problem with new product received
Problem with serviced product returned
Question regarding product use and application
Question regarding data quality, processing, other
Looking for information on website
Training opportunities
Other

2. Please identify products recently purchased, and rate your satisfaction with your purchase and the completeness of your order:

 Very DissatisfiedDissatisfiedSatisfiedVery Satisfied
Profiling CTD(s)
Moored CTD(s)
IMM Components
SBE 3 Temperature
SBE 4 Conductivity
SBE 43 DO
SBE 18 pH
Water Sampler (Carousel, ECO)
Third Party sensors
Other

3. Please rate your satisfaction regarding recent service work (including calibrations) performed on your instrument(s):

 Very DissatisfiedDissatisfiedSatisfiedVery Satisfied
Completeness of service work
Quality of work performed
Quality of service records returned
Turnaround time
Resolution of any existing problems you were having with the instrument(s)
Other

4. Please rate your satisfaction with Sea-Bird's response in the following areas:

 Very DissatisfiedDissatisfiedSatisfiedVery Satisfied
General questions
Technical support
Emergency support
Sales support
Other

5. Please rate your satisfaction with the Sea-Bird customer support representative in the following areas:

 Very DissatisfiedDissatisfiedSatisfiedVery Satisfied
Customer support representative handled my request quickly
Customer support representative was knowledgeable and was able to answer my questions
Customer support representative was someone I would call again if I had a question
Other

6. Please rate your overall satisfaction with Sea-Bird:

 Very DissatisfiedDissatisfiedSatisfiedVery Satisfied
Overall satisfaction

7. What can Sea-Bird do to improve customer support for you and your team?

8. Any additional comments on a particular experience?

9. If you would like Sea-Bird to contact you to follow up on this survey, please provide the job number or RMA number, and name and contact information.

Thank you for taking the time to complete this survey for Sea-Bird. Your feedback will help us to improve our products and customer support. For more information about our products, go to www.seabird.com or email seabird@seabird.com.