Activity Holidays Customer SurveyActivity Holidays Customer Survey

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1. Which Activity Holiday did you attend?

Which Activity Holiday did you attend? Cairngorm Winter Skills

Cairngorm Winter Skills – Choose your dates

Torridon Winter Skills

Skye Sea Kayaking

Oban Sea Kayaking - Beginner

Oban Sea Kayaking - Intermediate

Oban Sea Kayaking - Week

Ratagan Sea Kayaking

An Teallach and further Torridon Munros

Torridon Munros

Torridon Tai Chi

Skye Munros

Cairngorm Canoe Weekend

Cairngorm Wet n’ Wild

Glen Nevis Bushcraft

Road to the Isles

West Highland Way

Cape Wrath Trail

Sutherland Trail

The Skye Trail

Wild West Fringe

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2. On which date did your activity holiday commence?

On which date did your activity holiday commence?

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3. In which SYHA Hostel/Hostels did you stay in?

In which SYHA Hostel/Hostels did you stay in?

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4. Overall how would you rate the information available to you prior to going on your holiday interms of the website?

Overall how would you rate the information available to you prior to going on your holiday interms of the website? Excellent

Good

Average

Below average

Poor

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5. Overall how would you rate the information available to you prior to going on your holiday interms of the itinerary?

Overall how would you rate the information available to you prior to going on your holiday interms of the itinerary? Excellent

Good

Average

Below average

Poor

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6. Overall how would you rate the information available to you prior to going on your holiday interms of booking service/efficiency?

Overall how would you rate the information available to you prior to going on your holiday interms of booking service/efficiency? Excellent

Good

Average

Below average

Poor

7. Overall how would you rate the activity provider on your holiday?

Overall how would you rate the activity provider on your holiday? Excellent

Good

Average

Below average

Poor

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8. Overall how would you rate the information and guidance given to you by the activity provider on your holiday?

Overall how would you rate the information and guidance given to you by the activity provider on your holiday? Excellent

Good

Average

Below average

Poor

(if average or below – what would have made a difference for you?)

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9. Overall how would you rate the grading guidance issued in advance of the holiday?

Overall how would you rate the grading guidance issued in advance of the holiday? Graded correctly

Graded about right

Graded wrongly

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10. Overall how would you rate the quality of the hostel you stayed in on your activity holiday?

Overall how would you rate the quality of the hostel you stayed in on your activity holiday? Excellent

Good

Average

Below average

Poor

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11. Overall how would you rate the quality of the food on your activity holiday? (where applicable)

Overall how would you rate the quality of the food on your activity holiday? (where applicable) Excellent

Good

Average

Below average

Poor

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12. Overall, how would you rate SYHA staff's hospitality on your activity holiday? (Friendliness, courtesy, responsiveness)

Overall, how would you rate SYHA staff's hospitality on your activity holiday? (Friendliness, courtesy, responsiveness) Excellent

Good

Average

Below average

Poor

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13. Overall, how would you rate public areas in the hostel?

Overall, how would you rate public areas in the hostel? Excellent

Good

Average

Below average

Poor

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14. Please rate the following on a scale of 1 – 5: 5 being very good and 1 being very poor

	Very Poor	Poor	Ok	Good	Very Good
Décor in hostel	*Please rate the following on a scale of 1 – 5: 5 being very good and 1 being very poor Décor in hostel Very Poor	Décor in hostel Poor	Décor in hostel Ok	Décor in hostel Good	Décor in hostel Very Good
Cleanliness in hostel	Cleanliness in hostel Very Poor	Cleanliness in hostel Poor	Cleanliness in hostel Ok	Cleanliness in hostel Good	Cleanliness in hostel Very Good
Condition of room in hostel	Condition of room in hostel Very Poor	Condition of room in hostel Poor	Condition of room in hostel Ok	Condition of room in hostel Good	Condition of room in hostel Very Good
Condition of common rooms in hostel	Condition of common rooms in hostel Very Poor	Condition of common rooms in hostel Poor	Condition of common rooms in hostel Ok	Condition of common rooms in hostel Good	Condition of common rooms in hostel Very Good

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15. If there was one thing we could improve at this location what would you like it to be?

If there was one thing we could improve at this location what would you like it to be?

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16. Overall how would you rate your value for money on your activity holiday?

Overall how would you rate your value for money on your activity holiday? Excellent

Good

Average

Below average

Poor

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17. Overall how would you rate your enjoyment of your holiday?

Overall how would you rate your enjoyment of your holiday? Enjoyed very much

Enjoyed

Liked it a lot

Did not enjoy

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18. Would you recommend this activity holiday to your friends or family?

Would you recommend this activity holiday to your friends or family? Yes

No

Provide details, if no why not? If yes please provide details so we can send info

19. Any Other Comments?

Any Other Comments?

20. Email Address (Optional)

Email Address (Optional)

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