Montgomery County Maryland, Department of Permitting Services, Customer Satisfaction Survey
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1. Survey Questions
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1
. What were you seeking when you contacted the Department of Permitting Services?
What were you seeking when you contacted the Department of Permitting Services?
Information
Complaints
Inspections
Plan Review
Permit Issuance
Other
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2
. How did you contact the Department of Permitting Services?
How did you contact the Department of Permitting Services?
Telephone/Live Person
Telephone/Interactive Voice Response
Web Site
Office Visit
Field/Site Visit
Mail
Fax
Email
Other
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3
. Which of the following best describes you?
Which of the following best describes you?
Licensed Design Professional
Permit Expeditor
Homeowner
Developer
Contractor
Concerned Citizen
Realtor
Senior Citizen
Home Owners Assoc./Civic Association Member
Special Interest Group Representative
Researcher
Media Professional
Government Agency Staff
Other
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4
. Which permit type was your primary reason for contacting the Department of Permitting Services?
Agricultural Producers Certificate
Bed & Breakfast Lodging Certificate
Benefit Performance License
Building Permit - Commercial
Building Permit - Residential
Complaint
Construction Debris Reclamation
County Well Permit
Demolition or Move Permit
Development Standards Variance
Door to Door Vendors License
Driveway Permit
Electrical Apprentice License
Electrical Business
Electrical Permit
Environmental Health Survey
Equestrian Event
Fast Track Building Permit - Commercial
Fast Track Building Permit - Residential
Fence Permit
Fire Alarm Permit
Fire Protection Systems Permit
Floodplain District Permit
Floodplain Status Request
Floodplain Study
Gaithersburg Impact Tax Payment
Green Building Certification
Historic Area Work Permit
Home Occupation Certificate
Information Request
Journeyman Electrician License
License
Limited Duration Sign Installation
Limited Duration sign Permit
Limited Electrical Business License
Limited Master Electrician License
Master Electrician License
Mechanical Permit
Non Conforming Use Certificate
Other
Parking Standards Waiver
Public Right of Way Permit
Regular Route Vendors
Retaining Wall Permit
Rockville Impact Tax Payment
Sediment Control Permit
Sewage Disposal System Permit
Sewage Sludge Utilization Permit
Sign Installer License
Sign Permit
Sign Variance
Site Plan Enforcement
Site Specific Vendors License
Soils Testing Process
Special Exception
Special Protection Area Review
Stormwater Concept
Subdivision Reviews
Use & Occupancy Certificate
Which permit type was your primary reason for contacting the Department of Permitting Services?
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5
. How easy was it to navigate the permitting process?
How easy was it to navigate the permitting process?
Very Easy
Moderately Easy
Neutral
Moderately Difficult
Very Difficult
Not Applicable
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6
. How easy did you expect navigating the permitting process to be?
How easy did you expect navigating the permitting process to be?
Very Easy
Moderately Easy
Neutral
Moderately Difficult
Very Difficult
Not Applicable
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7
. Were you satisfied with your interactions with the Department of Permitting Services?
Were you satisfied with your interactions with the Department of Permitting Services?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
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8
. What were you satisfied with the most?
What were you satisfied with the most?
Reasonable processing time
Understandable process
Customer friendly staff
Knowledgeable staff
Other
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9
. What needs the most improvement?
What needs the most improvement?
Reasonable processing time
Understandable process
Customer friendly staff
Knowledgeable staff
No improvement is needed
Other
10
. Comments
Comments
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11
. We would like to contact you about your experience at the Department of Permitting Services. May we contact you?
We would like to contact you about your experience at the Department of Permitting Services. May we contact you?
YES
NO
12
. IF you would like us to contact you enter your name, telephone number and email address
IF you would like us to contact you enter your name, telephone number and email address
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