Customer Satisfaction Survey

1. How Are We Doing?

100%

We're committed to monitoring the quality of our functions as part of our ongoing improvement process. We would appreciate your feedback on our performance. Please note you are encouraged to leave your contact details (if we need to follow up) but we also accept anonymous submissions.

1. Please rate the following aspects BEFORE your event/function.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
The first contact and handling of your inquiry	*Please rate the following aspects BEFORE your event/function. The first contact and handling of your inquiry Excellent	The first contact and handling of your inquiry Good	The first contact and handling of your inquiry Adequate	The first contact and handling of your inquiry Poor	The first contact and handling of your inquiry Unacceptable	The first contact and handling of your inquiry N/A
The information, menus and packages sent	The information, menus and packages sent Excellent	The information, menus and packages sent Good	The information, menus and packages sent Adequate	The information, menus and packages sent Poor	The information, menus and packages sent Unacceptable	The information, menus and packages sent N/A
Organising of the booking and contract	Organising of the booking and contract Excellent	Organising of the booking and contract Good	Organising of the booking and contract Adequate	Organising of the booking and contract Poor	Organising of the booking and contract Unacceptable	Organising of the booking and contract N/A
First impressions of our venue	First impressions of our venue Excellent	First impressions of our venue Good	First impressions of our venue Adequate	First impressions of our venue Poor	First impressions of our venue Unacceptable	First impressions of our venue N/A
Menu variety and general suitability for your event	Menu variety and general suitability for your event Excellent	Menu variety and general suitability for your event Good	Menu variety and general suitability for your event Adequate	Menu variety and general suitability for your event Poor	Menu variety and general suitability for your event Unacceptable	Menu variety and general suitability for your event N/A

Any comments?

2. Please rate the following aspects OF your event/function.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Food quality and presentation	*Please rate the following aspects OF your event/function. Food quality and presentation Excellent	Food quality and presentation Good	Food quality and presentation Adequate	Food quality and presentation Poor	Food quality and presentation Unacceptable	Food quality and presentation N/A
Food quantity	Food quantity Excellent	Food quantity Good	Food quantity Adequate	Food quantity Poor	Food quantity Unacceptable	Food quantity N/A
Range and quality of drinks	Range and quality of drinks Excellent	Range and quality of drinks Good	Range and quality of drinks Adequate	Range and quality of drinks Poor	Range and quality of drinks Unacceptable	Range and quality of drinks N/A
Staff service and attention	Staff service and attention Excellent	Staff service and attention Good	Staff service and attention Adequate	Staff service and attention Poor	Staff service and attention Unacceptable	Staff service and attention N/A
Entertainment	Entertainment Excellent	Entertainment Good	Entertainment Adequate	Entertainment Poor	Entertainment Unacceptable	Entertainment N/A

Any comments?

3. Please rate the following aspects AFTER your event/function.

	Excellent	Good	Adequate	Poor	Unacceptable
The reaction and comments of your guests	*Please rate the following aspects AFTER your event/function. The reaction and comments of your guests Excellent	The reaction and comments of your guests Good	The reaction and comments of your guests Adequate	The reaction and comments of your guests Poor	The reaction and comments of your guests Unacceptable
Overall value for money	Overall value for money Excellent	Overall value for money Good	Overall value for money Adequate	Overall value for money Poor	Overall value for money Unacceptable
Overall satisfaction with the event	Overall satisfaction with the event Excellent	Overall satisfaction with the event Good	Overall satisfaction with the event Adequate	Overall satisfaction with the event Poor	Overall satisfaction with the event Unacceptable

Any comments?

4. Providing your contact information is optional.

Providing your contact information is optional. Name:
Company:
Address 1:
Address 2:
City/Town:
State/Province:
ZIP/Postal Code:
Email Address:
Phone Number:

*
5. Would you like us to contact you about your feedback?

Would you like us to contact you about your feedback? Yes

Additional comments

6. If YES you would like us to contact you, what is your preferred method of contact? Please ensure your contact details above are completed.

If YES you would like us to contact you, what is your preferred method of contact? Please ensure your contact details above are completed.

7. A great part of our functions success is the amount of referral (word of mouth) business we receive. May we use you and your business as part of our marketing in the following ways?

	Yes	No	ONLY this
You/your business as a 'satisfied client' in marketing material	*A great part of our functions success is the amount of referral (word of mouth) business we receive. May we use you and your business as part of our marketing in the following ways? You/your business as a 'satisfied client' in marketing material Yes	You/your business as a 'satisfied client' in marketing material No	You/your business as a 'satisfied client' in marketing material ONLY this
Quoting words used in feedback comments about our functions	Quoting words used in feedback comments about our functions Yes	Quoting words used in feedback comments about our functions No	Quoting words used in feedback comments about our functions ONLY this
Your business sector/type (eg education, trades)	Your business sector/type (eg education, trades) Yes	Your business sector/type (eg education, trades) No	Your business sector/type (eg education, trades) ONLY this
Your style of function (eg business [training], social [wedding])	Your style of function (eg business [training], social [wedding]) Yes	Your style of function (eg business [training], social [wedding]) No	Your style of function (eg business [training], social [wedding]) ONLY this

Additional Comments?

form {display:none;} #jserror {text-align:center;margin-top:50px;}Javascript is required for this site to function, please enable.

Customer Satisfaction Survey

1. How Are We Doing?

1. Please rate the following aspects BEFORE your event/function.

2. Please rate the following aspects OF your event/function.

3. Please rate the following aspects AFTER your event/function.

4. Providing your contact information is optional.

*5. Would you like us to contact you about your feedback?

6. If YES you would like us to contact you, what is your preferred method of contact? Please ensure your contact details above are completed.

7. A great part of our functions success is the amount of referral (word of mouth) business we receive. May we use you and your business as part of our marketing in the following ways?

*
5. Would you like us to contact you about your feedback?