Central Library Self Service Survey

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* 1. How often do you use the Central Lending Library?

At least once per week

At least once per fortnight

At least once per month

Less frequently than once a month

This is my first visit

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* 2. Have you used self service in libraries before? (Please tick all that apply)

Yes - in another Edinburgh Council library

Yes - in a university or college library

Yes - in any other library

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* 3. What age are you?

Under 16

16 - 24

25 - 44

45 - 64

Over 65

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* 4. Did a member of staff greet you when you came into the lending library?

Yes

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* 5. Please say to what extent you agree or disagree with the following statements:

	Agree strongly	Agree somewhat	Disgaree somewhat	Disagree strongly	Don't know
Self service is easy to use	Self service is easy to use Agree strongly	Self service is easy to use Agree somewhat	Self service is easy to use Disgaree somewhat	Self service is easy to use Disagree strongly	Self service is easy to use Don't know
Issuing my books or other items was quicker than before	Issuing my books or other items was quicker than before Agree strongly	Issuing my books or other items was quicker than before Agree somewhat	Issuing my books or other items was quicker than before Disgaree somewhat	Issuing my books or other items was quicker than before Disagree strongly	Issuing my books or other items was quicker than before Don't know
Returning my books or other items was quicker than before	Returning my books or other items was quicker than before Agree strongly	Returning my books or other items was quicker than before Agree somewhat	Returning my books or other items was quicker than before Disgaree somewhat	Returning my books or other items was quicker than before Disagree strongly	Returning my books or other items was quicker than before Don't know
I enjoyed my visit to the library	I enjoyed my visit to the library Agree strongly	I enjoyed my visit to the library Agree somewhat	I enjoyed my visit to the library Disgaree somewhat	I enjoyed my visit to the library Disagree strongly	I enjoyed my visit to the library Don't know
There were staff available to help me and to answer any enquiries	There were staff available to help me and to answer any enquiries Agree strongly	There were staff available to help me and to answer any enquiries Agree somewhat	There were staff available to help me and to answer any enquiries Disgaree somewhat	There were staff available to help me and to answer any enquiries Disagree strongly	There were staff available to help me and to answer any enquiries Don't know

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* 6. Do you have any other comments?

Thank you for completing this survey. Please place your completed form into the box provided.