Drellishak"s Service Center
drellishakservice.com

How is Drellishak's Doing?

We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (Please enter your recent visit invoice number and any comments you may have at the bottom of the page)

1. Please rate the following aspects of our services.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Understanding your vehicle service requirements	*Please rate the following aspects of our services. Understanding your vehicle service requirements Excellent	Understanding your vehicle service requirements Good	Understanding your vehicle service requirements Adequate	Understanding your vehicle service requirements Poor	Understanding your vehicle service requirements Unacceptable	Understanding your vehicle service requirements N/A
Communicating clearly and effectively	Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Adequate	Communicating clearly and effectively Poor	Communicating clearly and effectively Unacceptable	Communicating clearly and effectively N/A
Keeping you informed of progress	Keeping you informed of progress Excellent	Keeping you informed of progress Good	Keeping you informed of progress Adequate	Keeping you informed of progress Poor	Keeping you informed of progress Unacceptable	Keeping you informed of progress N/A
Vehicle was ready when promised	Vehicle was ready when promised Excellent	Vehicle was ready when promised Good	Vehicle was ready when promised Adequate	Vehicle was ready when promised Poor	Vehicle was ready when promised Unacceptable	Vehicle was ready when promised N/A
All work was performed correctly	All work was performed correctly Excellent	All work was performed correctly Good	All work was performed correctly Adequate	All work was performed correctly Poor	All work was performed correctly Unacceptable	All work was performed correctly N/A
Providing value for money spent	Providing value for money spent Excellent	Providing value for money spent Good	Providing value for money spent Adequate	Providing value for money spent Poor	Providing value for money spent Unacceptable	Providing value for money spent N/A
Responding promptly to problems	Responding promptly to problems Excellent	Responding promptly to problems Good	Responding promptly to problems Adequate	Responding promptly to problems Poor	Responding promptly to problems Unacceptable	Responding promptly to problems N/A
Meeting overall project objectives	Meeting overall project objectives Excellent	Meeting overall project objectives Good	Meeting overall project objectives Adequate	Meeting overall project objectives Poor	Meeting overall project objectives Unacceptable	Meeting overall project objectives N/A

2. Overall, how do you rate the quality of products and services we provide?

Overall, how do you rate the quality of products and services we provide? Excellent

Good

Adequate

Poor

Unacceptable

3. What level of confidence do you have in us to deliver the products and services that you require?

What level of confidence do you have in us to deliver the products and services that you require? Complete

A lot

Some

Little

None

4. Overall, is our performance ...

Overall, is our performance ... Excellent

Very Good

Good

Fair

Poor

5. Based on our performance, how likely is it that you will use us in the future?

Based on our performance, how likely is it that you will use us in the future? Certain

Very likely

Likely

Unlikely

Very unlikely

*
6. Please Enter Your Most Recent Service Invoice Number Below.

Please Enter Your Most Recent Service Invoice Number Below.

*
7. Please share any suggestions or comments you may have concerning your recent service visit with us!

Please share any suggestions or comments you may have concerning your recent service visit with us!

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