ORCHARD SURGERY
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1.
1
. Who did you see at the surgery today ?
Who did you see at the surgery today ?
Practice Nurse
Nurse Practitioner
Doctor
Other
2
. Did you find it easy to get this appointment ?
Did you find it easy to get this appointment ?
yes
No
3
. In the reception area , can other patients overhear what you say to the receptionist ?
In the reception area , can other patients overhear what you say to the receptionist ?
Yes but i don't mind
Yes and I am not happy about it
No, other patients can't overhear
Don't know
4
. How helpful do you find the receptionists at the surgery ?
How helpful do you find the receptionists at the surgery ?
Very helpful
Fairly helpful
not very helpful
not at all helpful
5
. In the past 6 months , how easy have you found the following . Getting through on the phones ?
In the past 6 months , how easy have you found the following . Getting through on the phones ?
Haven't tried
Very easy
Fairly easy
Not very easy
6
. In the past 6 months, have you tried to book ahead for an appointment with a doctor ? By 'booking ahead' we mean booking an appointment more than 2 full days in advance ?
In the past 6 months, have you tried to book ahead for an appointment with a doctor ? By 'booking ahead' we mean booking an appointment more than 2 full days in advance ?
Yes
No
7
. Are you satified with the open hours of the surgery ?
Are you satified with the open hours of the surgery ?
Very satisfied
Fairly Satisfied
Dissatisfied
I'm not sure when my surgery is open
8
. Would you like your surgery open at additional times ?
Would you like your surgery open at additional times ?
Yes
No
Other (please specify)
9
. Is there any changes you can suggest to improve the surgery and how we work ?
Is there any changes you can suggest to improve the surgery and how we work ?
10
. ANY OTHER COMMENTS ?
ANY OTHER COMMENTS ?
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