University of Toledo Main Campus 1 Year Multi-Function Device (copier) Evaluation Survey

1. What is the name of your Department?

What is the name of your Department?

2. Department Location (Building and Room Number)

Department Location (Building and Room Number)

3. Model of MFD Machine (found on front of MFD)

Model of MFD Machine (found on front of MFD)

4. Does your department's MFD print in black/white, or both black/white and color?

Does your department's MFD print in black/white, or both black/white and color? Black/White

Both black/white and color

5. Please rate the following dimensions of your Multi-Functional Device

	Very Satisfied	Somewhat Satisfied	Very Dissatisfied	N/A
Convenience	*Please rate the following dimensions of your Multi-Functional Device Convenience Very Satisfied	Convenience Somewhat Satisfied	Convenience Very Dissatisfied	Convenience N/A
Ease of Use	Ease of Use Very Satisfied	Ease of Use Somewhat Satisfied	Ease of Use Very Dissatisfied	Ease of Use N/A
Quality Compared to using a normal printer	Quality Compared to using a normal printer Very Satisfied	Quality Compared to using a normal printer Somewhat Satisfied	Quality Compared to using a normal printer Very Dissatisfied	Quality Compared to using a normal printer N/A
Overall cost of printing (including toner, paper and all repairs) compared to using a normal printer	Overall cost of printing (including toner, paper and all repairs) compared to using a normal printer Very Satisfied	Overall cost of printing (including toner, paper and all repairs) compared to using a normal printer Somewhat Satisfied	Overall cost of printing (including toner, paper and all repairs) compared to using a normal printer Very Dissatisfied	Overall cost of printing (including toner, paper and all repairs) compared to using a normal printer N/A
Professionalism of Service Technician Staff	Professionalism of Service Technician Staff Very Satisfied	Professionalism of Service Technician Staff Somewhat Satisfied	Professionalism of Service Technician Staff Very Dissatisfied	Professionalism of Service Technician Staff N/A
Responsiveness of Service Technicians to service requests (submitted by calling x5105 or emailing VoiceMail.RicohCopiers@UToledo.Edu)	Responsiveness of Service Technicians to service requests (submitted by calling x5105 or emailing VoiceMail.RicohCopiers@UToledo.Edu) Very Satisfied	Responsiveness of Service Technicians to service requests (submitted by calling x5105 or emailing VoiceMail.RicohCopiers@UToledo.Edu) Somewhat Satisfied	Responsiveness of Service Technicians to service requests (submitted by calling x5105 or emailing VoiceMail.RicohCopiers@UToledo.Edu) Very Dissatisfied	Responsiveness of Service Technicians to service requests (submitted by calling x5105 or emailing VoiceMail.RicohCopiers@UToledo.Edu) N/A
Responsiveness of Auxiliary Services Staff to MFD requests and move requests	Responsiveness of Auxiliary Services Staff to MFD requests and move requests Very Satisfied	Responsiveness of Auxiliary Services Staff to MFD requests and move requests Somewhat Satisfied	Responsiveness of Auxiliary Services Staff to MFD requests and move requests Very Dissatisfied	Responsiveness of Auxiliary Services Staff to MFD requests and move requests N/A
Ability for Service Technicians to Answer Questions	Ability for Service Technicians to Answer Questions Very Satisfied	Ability for Service Technicians to Answer Questions Somewhat Satisfied	Ability for Service Technicians to Answer Questions Very Dissatisfied	Ability for Service Technicians to Answer Questions N/A
Resources Available Online	Resources Available Online Very Satisfied	Resources Available Online Somewhat Satisfied	Resources Available Online Very Dissatisfied	Resources Available Online N/A

6. How do you utilize the Multi-Functional Devices? (check all that apply)

How do you utilize the Multi-Functional Devices? (check all that apply) Print

Copy

Scan

Fax

Locked Printing

Other (please specify)

7. Overall, do you prefer printing to a Mulit-Functional Device or normal printer?

Overall, do you prefer printing to a Mulit-Functional Device or normal printer? Multi-Functional Device

Normal Printer

Please Explain Why

8. Please tell us how we can improve your Multi-Functional Device Experience

Please tell us how we can improve your Multi-Functional Device Experience

9. Would you like us to contact you for further clarification on Multi-Fuctional Device use? If yes, please provide your name and phone number.

Would you like us to contact you for further clarification on Multi-Fuctional Device use? If yes, please provide your name and phone number.