Question Title * 1. Tell us about your first impression of HPG Windows and Doors. Excellent Good Fair Poor N/A Was your request handled / returned promptly? Was your request handled / returned promptly? Excellent Was your request handled / returned promptly? Good Was your request handled / returned promptly? Fair Was your request handled / returned promptly? Poor Was your request handled / returned promptly? N/A Were we courteous and friendly? Were we courteous and friendly? Excellent Were we courteous and friendly? Good Were we courteous and friendly? Fair Were we courteous and friendly? Poor Were we courteous and friendly? N/A Did we answer all of your questions? Did we answer all of your questions? Excellent Did we answer all of your questions? Good Did we answer all of your questions? Fair Did we answer all of your questions? Poor Did we answer all of your questions? N/A Question Title * 2. In what area did we provide service/install for you? Glass Windows & Doors Hardware & Hollowmetal Garage Doors Other Nothing Question Title * 3. Please rate the performance of your new or repaired door, window, etc.. Excellent Good Fair Poor Question Title * 4. Please rate the salesperson's performance Excellent Good Fair Poor Question Title * 5. Were rates & payment terms explained thoroughly and clearly? Yes No Question Title * 6. Do you feel our rates are competitive to industry standards? More Expensive Average Less Expensive Unknown Question Title * 7. Were you notified in advance of installation / repair work? Yes No Question Title * 8. Please rate the technician's performance. Excellent Good Fair Poor Question Title * 9. What type of service did HPG perform for you? Install Delivery Pick-up Service Call Counter/Walk-in Question Title * 10. Why did you choose our company? (Please check all that apply) Reputation Word of Mouth Best Value Advertising Features Other Question Title * 11. How did you hear about HPG? Direct Mail Word of Mouth Yellow Pages Newspaper Internet Other Question Title * 12. Would you recommend us to a friend/acquaintance? Yes No Question Title * 13. Please rate your overall evaluation of our company, products, and personnel Excellent Good Fair Poor Question Title * 14. Are you interested in hearing about any of our other product lines? Garage Doors Windows Doors Glass Hardware Shower Enclosures Question Title * 15. Comments Question Title * 16. Optional Information Name: Company: Address: Address 2: City/Town: State: -- select state -- AL AlabamaAK AlaskaAS American SamoaAZ ArizonaAR ArkansasCA CaliforniaCO ColoradoCT ConnecticutDE DelawareDC District of ColumbiaFM Federated States of MicronesiaFL FloridaGA GeorgiaGU GuamHI HawaiiID IdahoIL IllinoisIN IndianaIA IowaKS KansasKY KentuckyLA LouisianaME MaineMH Marshall IslandsMD MarylandMA MassachusettsMI MichiganMN MinnesotaMS MississippiMO MissouriMT MontanaNE NebraskaNV NevadaNH New HampshireNJ New JerseyNM New MexicoNY New YorkNC North CarolinaND North DakotaMP Northern Mariana IslandsOH OhioOK OklahomaOR OregonPW PalauPA PennsylvaniaPR Puerto RicoRI Rhode IslandSC South CarolinaSD South DakotaTN TennesseeTX TexasUT UtahVT VermontVI Virgin IslandsVA VirginiaWA WashingtonWV West VirginiaWI WisconsinWY Wyoming ZIP: Email Address: Phone Number: Question Title * 17. My comment(s) may be used by HPG/Overhead Door as a testimonial and may be circulated in printed publications, multimedia presentations, on websites, or in any other distribution media. Yes No Thank you for participating in our customer service survey. We use these results to improve our products & customer relations. We look forward to working with you again in the near future. Have a wonderful day. 100% of survey complete. Done
