Survey

1. Tell us about your first impression of HPG Windows and Doors.

	Excellent	Good	Fair	Poor	N/A
Was your request handled / returned promptly?	*Tell us about your first impression of HPG Windows and Doors. Was your request handled / returned promptly? Excellent	Was your request handled / returned promptly? Good	Was your request handled / returned promptly? Fair	Was your request handled / returned promptly? Poor	Was your request handled / returned promptly? N/A
Were we courteous and friendly?	Were we courteous and friendly? Excellent	Were we courteous and friendly? Good	Were we courteous and friendly? Fair	Were we courteous and friendly? Poor	Were we courteous and friendly? N/A
Did we answer all of your questions?	Did we answer all of your questions? Excellent	Did we answer all of your questions? Good	Did we answer all of your questions? Fair	Did we answer all of your questions? Poor	Did we answer all of your questions? N/A

2. In what area did we provide service/install for you?

In what area did we provide service/install for you? Glass

Windows & Doors

Hardware & Hollowmetal

Garage Doors

Other

Nothing

3. Please rate the performance of your new or repaired door, window, etc..

Please rate the performance of your new or repaired door, window, etc.. Excellent

Good

Fair

Poor

4. Please rate the salesperson's performance

Please rate the salesperson's performance Excellent

Good

Fair

Poor

5. Were rates & payment terms explained thoroughly and clearly?

Were rates & payment terms explained thoroughly and clearly? Yes

No

6. Do you feel our rates are competitive to industry standards?

Do you feel our rates are competitive to industry standards? More Expensive

Average

Less Expensive

Unknown

7. Were you notified in advance of installation / repair work?

Were you notified in advance of installation / repair work? Yes

No

8. Please rate the technician's performance.

Please rate the technician's performance. Excellent

Good

Fair

Poor

9. What type of service did HPG perform for you?

What type of service did HPG perform for you? Install

Delivery

Pick-up

Service Call

Counter/Walk-in

10. Why did you choose our company? (Please check all that apply)

Why did you choose our company? (Please check all that apply) Reputation

Word of Mouth

Best Value

Advertising

Features

Other

11. How did you hear about HPG?

How did you hear about HPG? Direct Mail

Word of Mouth

Yellow Pages

Newspaper

Internet

Other

12. Would you recommend us to a friend/acquaintance?

Would you recommend us to a friend/acquaintance? Yes

No

13. Please rate your overall evaluation of our company, products, and personnel

Please rate your overall evaluation of our company, products, and personnel Excellent

Good

Fair

Poor

14. Are you interested in hearing about any of our other product lines?

Are you interested in hearing about any of our other product lines? Garage Doors

Windows

Doors

Glass

Hardware

Shower Enclosures

15. Comments

Comments

16. Optional Information

Optional Information Name:
Company:
Address:
Address 2:
City/Town:
State:
ZIP:
Email Address:
Phone Number:

17. My comment(s) may be used by HPG/Overhead Door as a testimonial and may be circulated in printed publications, multimedia presentations, on websites, or in any other distribution media.

My comment(s) may be used by HPG/Overhead Door as a testimonial and may be circulated in printed publications, multimedia presentations, on websites, or in any other distribution media. Yes

No

Thank you for participating in our customer service survey. We use these results to improve our products & customer relations. We look forward to working with you again in the near future. Have a wonderful day.