Exit this survey SHSC Conferences, Client Evaluation Form September 2010 1. Default Section Question Title * 1. Please fill in the following boxes Name Organisation Name of your event Date Question Title * 2. How would you rate the following aspects of the conference facility? Very good Good Satisfactory Poor Handling of booking pre-event Handling of booking pre-event Very good Handling of booking pre-event Good Handling of booking pre-event Satisfactory Handling of booking pre-event Poor Support of SHSC staff Support of SHSC staff Very good Support of SHSC staff Good Support of SHSC staff Satisfactory Support of SHSC staff Poor Standard of meeting rooms Standard of meeting rooms Very good Standard of meeting rooms Good Standard of meeting rooms Satisfactory Standard of meeting rooms Poor Standard of AV equipment Standard of AV equipment Very good Standard of AV equipment Good Standard of AV equipment Satisfactory Standard of AV equipment Poor Standard of general facilities Standard of general facilities Very good Standard of general facilities Good Standard of general facilities Satisfactory Standard of general facilities Poor Quality of refreshments Quality of refreshments Very good Quality of refreshments Good Quality of refreshments Satisfactory Quality of refreshments Poor Quality of food Quality of food Very good Quality of food Good Quality of food Satisfactory Quality of food Poor Handling of problems/queries Handling of problems/queries Very good Handling of problems/queries Good Handling of problems/queries Satisfactory Handling of problems/queries Poor Overall standard of our service Overall standard of our service Very good Overall standard of our service Good Overall standard of our service Satisfactory Overall standard of our service Poor Question Title * 3. Would you be happy to use our service again? Yes No Question Title * 4. How likely is it that you would recommend us to a friend or colleague? (1 = Not at all likely to 10 = Extremely likely) 1 2 3 4 5 6 7 8 9 10 Question Title * 5. Here at the SHSC we are always seeking to improve our services - please take the time to outline how you think we may do this effectively: Question Title * 6. Are there any services that you would like us to offer in the future? Booking procedure AV & technical equipment Food and drink Building and facilities Other Question Title * 7. Which of the options below would you like us to improve/upgrade? Tick 3 options max please Interactive Screen Locker and shower for cyclists New data projectors Expand video conference kit to every meeting room, and upgrade the sound system Portable wireless printers for clients New reception furniture Stronger wi-fi New conference chairs and blue-tack friendly wallpaper in meeting rooms New environmentally friendly lighting in meeting rooms Install help button in every meeting room Comments Question Title * 8. How did you travel to the SHSC? Bus Train Bicycle Taxi Walk Car Plane Other Question Title * 9. Would you be interested in our car share scheme? Yes No Question Title * 10. We feel it is important to care for our environment. Do you have any suggestions about things we can do to reduce our environmental impact? Question Title * 11. We are committed to providing an accessible venue that caters for the diverse range of visitors we welcome each day. Do you have any suggestions about things we can do to improve accessibility? Question Title * 12. Do you have any other comments about the SHSC Conference Facility? Question Title * 13. From time to time we may publish customer feedback on our website or promotional literature. Do you agree to have your comments used in such a way ? Yes No Done