Paragon Law Client Feedback Survey

	Poor				Excellent
Accessibility	Accessibility Poor	Accessibility	Accessibility	Accessibility	Accessibility Excellent
Facilities	Facilities Poor	Facilities	Facilities	Facilities	Facilities Excellent
Location	Location Poor	Location	Location	Location	Location Excellent

Poor

Excellent

Accessibility

Accessibility Poor

Accessibility

Accessibility Excellent

Facilities

Facilities Poor

Facilities

Facilities Excellent

Location

Location Poor

Location

Location Excellent

	Never				Always
Were we approachable and friendly at all times?	Were we approachable and friendly at all times? Never	Were we approachable and friendly at all times?	Were we approachable and friendly at all times?	Were we approachable and friendly at all times?	Were we approachable and friendly at all times? Always
Were your phone calls answered in a professional manner?	Were your phone calls answered in a professional manner? Never	Were your phone calls answered in a professional manner?	Were your phone calls answered in a professional manner?	Were your phone calls answered in a professional manner?	Were your phone calls answered in a professional manner? Always
Were phone calls returned promptly when messages taken?	Were phone calls returned promptly when messages taken? Never	Were phone calls returned promptly when messages taken?	Were phone calls returned promptly when messages taken?	Were phone calls returned promptly when messages taken?	Were phone calls returned promptly when messages taken? Always

Never

Always

Were we approachable and friendly at all times?

Were we approachable and friendly at all times? Never

Were we approachable and friendly at all times?

Were we approachable and friendly at all times? Always

Were your phone calls answered in a professional manner?

Were your phone calls answered in a professional manner? Never

Were your phone calls answered in a professional manner?

Were your phone calls answered in a professional manner? Always

Were phone calls returned promptly when messages taken?

Were phone calls returned promptly when messages taken? Never

Were phone calls returned promptly when messages taken?

Were phone calls returned promptly when messages taken? Always

	Never				Always
Was the information provided to you clear and understandable?	Was the information provided to you clear and understandable? Never	Was the information provided to you clear and understandable?	Was the information provided to you clear and understandable?	Was the information provided to you clear and understandable?	Was the information provided to you clear and understandable? Always
Did you feel that you were kept well informed about your case?	Did you feel that you were kept well informed about your case? Never	Did you feel that you were kept well informed about your case?	Did you feel that you were kept well informed about your case?	Did you feel that you were kept well informed about your case?	Did you feel that you were kept well informed about your case? Always
Was the outcome of your case in line with our initial advice?	Was the outcome of your case in line with our initial advice? Never	Was the outcome of your case in line with our initial advice?	Was the outcome of your case in line with our initial advice?	Was the outcome of your case in line with our initial advice?	Was the outcome of your case in line with our initial advice? Always
Was the basis of our charges fully explained to you?	Was the basis of our charges fully explained to you? Never	Was the basis of our charges fully explained to you?	Was the basis of our charges fully explained to you?	Was the basis of our charges fully explained to you?	Was the basis of our charges fully explained to you? Always
Were you able to contact your legal advisor when necessary?	Were you able to contact your legal advisor when necessary? Never	Were you able to contact your legal advisor when necessary?	Were you able to contact your legal advisor when necessary?	Were you able to contact your legal advisor when necessary?	Were you able to contact your legal advisor when necessary? Always

Never

Always

Was the information provided to you clear and understandable?

Was the information provided to you clear and understandable? Never

Was the information provided to you clear and understandable?

Was the information provided to you clear and understandable? Always

Did you feel that you were kept well informed about your case?

Did you feel that you were kept well informed about your case? Never

Did you feel that you were kept well informed about your case?

Did you feel that you were kept well informed about your case? Always

Was the outcome of your case in line with our initial advice?

Was the outcome of your case in line with our initial advice? Never

Was the outcome of your case in line with our initial advice?

Was the outcome of your case in line with our initial advice? Always

Was the basis of our charges fully explained to you?

Was the basis of our charges fully explained to you? Never

Was the basis of our charges fully explained to you?

Was the basis of our charges fully explained to you? Always

Were you able to contact your legal advisor when necessary?

Were you able to contact your legal advisor when necessary? Never

Were you able to contact your legal advisor when necessary?

Were you able to contact your legal advisor when necessary? Always

	Poor				Excellent
Expert	Expert Poor	Expert	Expert	Expert	Expert Excellent
Barrister	Barrister Poor	Barrister	Barrister	Barrister	Barrister Excellent
Interpreter	Interpreter Poor	Interpreter	Interpreter	Interpreter	Interpreter Excellent
Other	Other Poor	Other	Other	Other	Other Excellent

Poor

Excellent

Expert

Expert Poor

Expert

Expert Excellent

Barrister

Barrister Poor

Barrister

Barrister Excellent

Interpreter

Interpreter Poor

Interpreter

Interpreter Excellent

Other

Other Poor

Other

Other Excellent

	Never				Always
Were you satisfied with the work that we did for you?	Were you satisfied with the work that we did for you? Never	Were you satisfied with the work that we did for you?	Were you satisfied with the work that we did for you?	Were you satisfied with the work that we did for you?	Were you satisfied with the work that we did for you? Always
Would you recommend us to someone else?	Would you recommend us to someone else? Never	Would you recommend us to someone else?	Would you recommend us to someone else?	Would you recommend us to someone else?	Would you recommend us to someone else? Always

Never

Always

Were you satisfied with the work that we did for you?

Were you satisfied with the work that we did for you? Never

Were you satisfied with the work that we did for you?

Were you satisfied with the work that we did for you? Always

Would you recommend us to someone else?

Would you recommend us to someone else? Never

Would you recommend us to someone else?

Would you recommend us to someone else? Always

Question Title

* 8. We now offer a wide range of services to our clients. If you are interested in receiving information about any of the service below please complete the relevant box.

Assistance in setting up business in UK

Assistance in setting up business in China

Assistance in setting up business in India

Assistance in setting up business in Nigeria

Seeking business investment

UK and global immigration training

Corporate HR immigration compliance

Translation Services

If there are other business services you wish us to provide please let us know below.

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* 9. Would you like to be kept up to date on future Paragon Group developments? If so, how?

Newsletter

Seminars

None

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* 10. If you wish us to respond to your survey, or you have selected to be kept informed of the services we offer or future developments please provide your name and email address below.

Name

Email address

Paragon Law Client Feedback

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* 1. Which lawyer dealt with your case?

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* 2. When was the last time Paragon Law acted for you?

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* 3. Please rate the location of Paragon Law's premises and facilities offered.

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* 4. Please rate our customer service

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* 5. We aim to provide the highest quality legal advice in an honest, clear and timely manner, and to keep clients informed of progress at appropriate times. Please rate the standard of legal advice given.

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* 6. Please rate any individuals who we instructed on your behalf.

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* 7. Overall, please rate the service we provided to you

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* 8. We now offer a wide range of services to our clients. If you are interested in receiving information about any of the service below please complete the relevant box.

Question Title

* 9. Would you like to be kept up to date on future Paragon Group developments? If so, how?

Question Title

* 10. If you wish us to respond to your survey, or you have selected to be kept informed of the services we offer or future developments please provide your name and email address below.