| 6) Before I interact with people, I ask myself what I hope to achieve. | | | | | |
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| 7) If I encounter something unexpected, I consciously draw on my past experience to figure out new ways to approach the situation then reflect on how I can improve my approach. | | | | | |
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| 8) I have a personal code of ethics which I strictly adhere to when I am in or out or work. | | | | | |
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| 9) When I come into a new situation I can immediately recognise whether something is going well or something is going wrong. | | | | | |
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| 10) I am aware of my internal dialogue and I actively direct it. | | | | | |
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