Your opinions matter so we've made every effort to ensure we capture your views either on paper, online or by speaking to any member of staff. All completed surveys are entered into a monthly prize draw to win a free weekend at a SACO apartment

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1. Apartment Location

Apartment Location

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2. Apartment Number

Apartment Number

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3. Date of departure

	DD		MM		YYYY
Date	Date of departure Date Day	/	Month	/	Year

4. About you

About you Name:
Company:
Email Address:

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5. Overall Experience

	Very Poor	Poor	Average	Good	Excellent
Please rate your overall experience	*Overall Experience Please rate your overall experience Very Poor	Please rate your overall experience Poor	Please rate your overall experience Average	Please rate your overall experience Good	Please rate your overall experience Excellent

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6. Overall Experience

	No, definitely not	No, unlikely	Maybe	Yes, probably	Yes, definitely
Would you stay with us again?	*Overall Experience Would you stay with us again? No, definitely not	Would you stay with us again? No, unlikely	Would you stay with us again? Maybe	Would you stay with us again? Yes, probably	Would you stay with us again? Yes, definitely
Would you recommend us?	Would you recommend us? No, definitely not	Would you recommend us? No, unlikely	Would you recommend us? Maybe	Would you recommend us? Yes, probably	Would you recommend us? Yes, definitely

7. How did you make your reservation?

How did you make your reservation? www.sacoapartments.co.uk

Telephone call into SACO Reservations Team

Other internet site e.g. laterooms, booking.com

I did not make my own reservation

8. If you made your own reservation, how would you rate the following?

	Very Poor	Poor	Average	Good	Excellent	N/A
Knowledge & helpfulness of staff	*If you made your own reservation, how would you rate the following? Knowledge & helpfulness of staff Very Poor	Knowledge & helpfulness of staff Poor	Knowledge & helpfulness of staff Average	Knowledge & helpfulness of staff Good	Knowledge & helpfulness of staff Excellent	Knowledge & helpfulness of staff N/A
Efficiency	Efficiency Very Poor	Efficiency Poor	Efficiency Average	Efficiency Good	Efficiency Excellent	Efficiency N/A
Reservation accuracy	Reservation accuracy Very Poor	Reservation accuracy Poor	Reservation accuracy Average	Reservation accuracy Good	Reservation accuracy Excellent	Reservation accuracy N/A
Confirmation documents	Confirmation documents Very Poor	Confirmation documents Poor	Confirmation documents Average	Confirmation documents Good	Confirmation documents Excellent	Confirmation documents N/A
Payment process	Payment process Very Poor	Payment process Poor	Payment process Average	Payment process Good	Payment process Excellent	Payment process N/A

9. On arrival...
Please rate the following aspects

	Very Poor	Poor	Average	Good	Excellent
First impression of apartment/property	*On arrival... Please rate the following aspects First impression of apartment/property Very Poor	First impression of apartment/property Poor	First impression of apartment/property Average	First impression of apartment/property Good	First impression of apartment/property Excellent
Check in procedures & arrival process	Check in procedures & arrival process Very Poor	Check in procedures & arrival process Poor	Check in procedures & arrival process Average	Check in procedures & arrival process Good	Check in procedures & arrival process Excellent

10. Your Stay...
Please rate the following aspects

	Very Poor	Poor	Average	Good	Excellent
A good night's sleep	*Your Stay... Please rate the following aspects A good night's sleep Very Poor	A good night's sleep Poor	A good night's sleep Average	A good night's sleep Good	A good night's sleep Excellent
Appearance & comfort of apartment	Appearance & comfort of apartment Very Poor	Appearance & comfort of apartment Poor	Appearance & comfort of apartment Average	Appearance & comfort of apartment Good	Appearance & comfort of apartment Excellent
Amenities & supplies provided	Amenities & supplies provided Very Poor	Amenities & supplies provided Poor	Amenities & supplies provided Average	Amenities & supplies provided Good	Amenities & supplies provided Excellent
Cleanliness & housekeeping	Cleanliness & housekeeping Very Poor	Cleanliness & housekeeping Poor	Cleanliness & housekeeping Average	Cleanliness & housekeeping Good	Cleanliness & housekeeping Excellent
Meeting your expectations	Meeting your expectations Very Poor	Meeting your expectations Poor	Meeting your expectations Average	Meeting your expectations Good	Meeting your expectations Excellent

11. Was everything in your apartment in working order?

Was everything in your apartment in working order? Yes

Please give details...If there is anything which requires immediate attention please contact your Apartment Manager

12. Our People...
Please rate the following aspects

	Very Poor	Poor	Average	Good	Excellent	N/A
Warmth & friendliness	*Our People... Please rate the following aspects Warmth & friendliness Very Poor	Warmth & friendliness Poor	Warmth & friendliness Average	Warmth & friendliness Good	Warmth & friendliness Excellent	Warmth & friendliness N/A
Willingness to help	Willingness to help Very Poor	Willingness to help Poor	Willingness to help Average	Willingness to help Good	Willingness to help Excellent	Willingness to help N/A
Knowledge of local area	Knowledge of local area Very Poor	Knowledge of local area Poor	Knowledge of local area Average	Knowledge of local area Good	Knowledge of local area Excellent	Knowledge of local area N/A
Overall impression of staff	Overall impression of staff Very Poor	Overall impression of staff Poor	Overall impression of staff Average	Overall impression of staff Good	Overall impression of staff Excellent	Overall impression of staff N/A

13. What was the best part of your stay?

What was the best part of your stay?

14. Do you have any other comments or additional feedback to help us improve our service? What could we do better?

Do you have any other comments or additional feedback to help us improve our service? What could we do better?

15. Was there a member of the team who particularly exceeded your expectations or went out of their way to help you during your stay?

Was there a member of the team who particularly exceeded your expectations or went out of their way to help you during your stay?

16. If you would prefer us not to use your comments in future marketing activity please tick here

If you would prefer us not to use your comments in future marketing activity please tick here Tick here

*1. Apartment Location

*2. Apartment Number

*3. Date of departure